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Part of
Handbook of Pragmatics: 23rd Annual Installment
Edited by Jan-Ola Östman and Jef Verschueren
[Handbook of Pragmatics 23] 2020
► pp. 183–200

Institutional interaction

| University of Helsinki | Haaga-Helia University of Applied Sciences
| University of Helsinki | Haaga-Helia University of Applied Sciences
Article outline
  • 1.Introduction
  • 2.Institutional CA
  • 3.Analyzing institutional talk: Examples from sales encounters
    • 3.1Salesperson announces the price
    • 3.2Customer requests for the price
  • 4.Conclusion
  • Acknowledgements
  • Notes
  • References
Published online: 20 November 2020
DOI logo
https://doi.org/10.1075/hop.23.ins1
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