Problems in public documents

Andrew M. Rose | American Institutes for Research

The failure to understand and use public documents correctly is a serious problem. Several studies are presented which attempt to identify the aspects of documents related to the lack of understanding. Different approaches are used, including a critical incident survey, a ranking of document difficulty, correlational studies, and an information processing analysis of document users' tasks. The major conclusion is that most problems are caused by the failure to consider the requirements of a document from the perspective of the document's audience

Published online: 01 January 1981
https://doi.org/10.1075/idj.2.3-4.02ros

Cited by

Cited by 3 other publications

Jansen, Carel & Michaël Steehouder

1992. Forms as a Source of Communication Problems. Journal of Technical Writing and Communication 22:2 ► pp. 179 ff.

Redish, J.C.

1989. Reading to learn to do. IEEE Transactions on Professional Communication 32:4 ► pp. 289 ff.

Sless, David

2017. From Semiotics to Choreography. Information Design Journal 23:2 ► pp. 173 ff.

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