This paper explores the potential f or computerising written transactions between individuals and organisations. It reports a study of electronic form-filling on a computer system called the Forms Helper, which replicates a study of paper form-filling by Frohlich (1986). Data from observational notes, verbal protocols, completed forms and (additionally) interaction logs are combined in an analysis of the reading and routing activities of subjects on the Forms Helper. A modification of Frohlich’s (1986) paper form-filling principles is suggested as a basis for understanding the observed organisation of electronic form-filling behaviour. The implications of the findings for electronic from design are discussed.
1992. The Design Space of Interfaces. In Multimedia, ► pp. 53 ff.
FROHLICH, DAVID M.
1993. The history and future of direct manipulation. Behaviour & Information Technology 12:6 ► pp. 315 ff.
Wright, Patricia
1989. The Need for Theories of NOT Reading: Some Psychological Aspects of the Human-Computer Interface. In Working Models of Human Perception, ► pp. 319 ff.
[no author supplied]
1991. BIBLIOGRAPHY. In Knowledge-Based Systems and Legal Applications, ► pp. 343 ff.
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