Modeling the acceptance of socially interactive robotics
Social presence in human–robot interaction
Dong-Hee Shin | Sungkyunkwan University, South Korea
Hyungseung Choo | Sungkyunkwan University, South Korea
Based on an integrated theoretical framework, this study analyzes user acceptance behavior toward socially interactive robots focusing on the variables that influence the users’ attitudes and intentions to adopt robots. Individuals’ responses to questions about attitude and intention to use robots were collected and analyzed according to different factors modified from a variety of theories. The results of the proposed model explain that social presence is key to the behavioral intention to accept social robots. The proposed model shows the significant roles of perceived adaptivity and sociability, both of which affect attitude as well as influence perceived usefulness and perceived enjoyment, respectively. These factors can be key features of users’ expectations of social robots, which can give practical implications for designing and developing meaningful social interaction between robots and humans. The new set of variables is specific to social robots, acting as factors that enhance attitudes and behavioral intentions in human–robot interactions. Keywords: Robot acceptance model; Socially interactive robots; Social robots; Social presence
Published online: 06 December 2011
https://doi.org/10.1075/is.12.3.04shi
https://doi.org/10.1075/is.12.3.04shi
Cited by
Cited by other publications
Algharabat, Raed, Nripendra P. Rana, Yogesh K. Dwivedi, Ali Abdallah Alalwan & Zainah Qasem
2018. The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations.
Journal of Retailing and Consumer Services 40 ► pp. 139 ff. 
Almahameed, Ala, Dana AlShwayat, Mario Arias-Oliva & Jorge Pelegrín-Borondo
2020. ROBOTS IN EDUCATION: A JORDANIAN UNIVERSITY CASE STUDY.
Journal of Management and Business Education 3:2 ► pp. 164 ff.
Bittner, Jenny V. & Jeffrey Shipper
2014. Motivational effects and age differences of gamification in product advertising.
Journal of Consumer Marketing 31:5 ► pp. 391 ff.
Casas, Jonathan A., Nathalia Céspedes, Carlos A. Cifuentes, Luisa F. Gutierrez, Mónica Rincón-Roncancio & Marcela Múnera
2019. Expectation vs. Reality: Attitudes Towards a Socially Assistive Robot in Cardiac Rehabilitation.
Applied Sciences 9:21 ► pp. 4651 ff.
Chatterjee, Sheshadri
2019. Impact of AI regulation on intention to use robots.
International Journal of Intelligent Unmanned Systems 8:2 ► pp. 97 ff.
Chatterjee, Sheshadri, Bang Nguyen, Soumya Kanti Ghosh, Kalyan Kumar Bhattacharjee & Sumana Chaudhuri
2020. Adoption of artificial intelligence integrated CRM system: an empirical study of Indian organizations.
The Bottom Line 33:4 ► pp. 359 ff.
Conti, Daniela, Santo Di Nuovo, Serafino Buono & Alessandro Di Nuovo
2017. Robots in Education and Care of Children with Developmental Disabilities: A Study on Acceptance by Experienced and Future Professionals.
International Journal of Social Robotics 9:1 ► pp. 51 ff.
de Graaf, Maartje M. A., Somaya Ben Allouch & Jan A. G. M. van Dijk
2019. Why Would I Use This in My Home? A Model of Domestic Social Robot Acceptance.
Human–Computer Interaction 34:2 ► pp. 115 ff.
de Graaf, Maartje M.A. & Somaya Ben Allouch
2013. Exploring influencing variables for the acceptance of social robots.
Robotics and Autonomous Systems 61:12 ► pp. 1476 ff.
de Jong, Chiara, Rinaldo Kühne, Jochen Peter, Caroline L. van Straten & Alex Barco
2020. Intentional acceptance of social robots: Development and validation of a self-report measure for children.
International Journal of Human-Computer Studies 139 ► pp. 102426 ff.
de Jong, Chiara, Jochen Peter, Rinaldo Kühne & Alex Barco
2019. Children’s acceptance of social robots.
Interaction Studies. Social Behaviour and Communication in Biological and Artificial Systems 20:3 ► pp. 393 ff.
del-Ama, Antonio J., Alicia Cuesta, Vijaykumar Rajasekaran, Fernando Trincado, HyunKi In & David Reinkensmeyer
2014.
In Emerging Therapies in Neurorehabilitation [Biosystems & Biorobotics, 4],
► pp. 189 ff.
Gu, Ji-Hyang & Dong-Hee Shin
2016. The Importance of Robot Personality in a Museum Context.
The Journal of the Korea Contents Association 16:3 ► pp. 184 ff.
Guggemos, Josef, Sabine Seufert & Stefan Sonderegger
2020. Humanoid robots in higher education: Evaluating the acceptance of Pepper in the context of an academic writing course using the UTAUT.
British Journal of Educational Technology 51:5 ► pp. 1864 ff.
Heuer, Tanja & Jenny Stein
2020.
In Human Systems Engineering and Design II [Advances in Intelligent Systems and Computing, 1026],
► pp. 149 ff.
Jang, Jinkyu, Hyeonsik Shin, Hajung Aum, Minji Kim & Jinwoo Kim
2016. Application of experiential locus of control to understand users' judgments toward useful experience.
Computers in Human Behavior 54 ► pp. 326 ff.
Jeong, Seongmi, Jihyang Gu & Dong-Hee Shin
2015.
In Proceedings of the Tenth Annual ACM/IEEE International Conference on Human-Robot Interaction Extended Abstracts,
► pp. 129 ff.
Kitchen, Philip James, Roy Martin & Norbani Che-Ha
2015. Long term evolution mobile services and intention to adopt: a Malaysian perspective.
Journal of Strategic Marketing 23:7 ► pp. 643 ff.
Krägeloh, Christian U., Jaishankar Bharatharaj, Senthil Kumar Sasthan Kutty, Praveen Regunathan Nirmala & Loulin Huang
2019. Questionnaires to Measure Acceptability of Social Robots: A Critical Review.
Robotics 8:4 ► pp. 88 ff.
Kwon, Sang Jib, Eunil Park & Ki Joon Kim
2014. What drives successful social networking services? A comparative analysis of user acceptance of Facebook and Twitter.
The Social Science Journal 51:4 ► pp. 534 ff.
Lee, Yejin, Seunghwan Lee & Dae-Young Kim
2021. Exploring hotel guests' perceptions of using robot assistants.
Tourism Management Perspectives 37 ► pp. 100781 ff.
Lin, Trisha T.C. & Yi-Hsuan Chiang
2019. Bridging social capital matters to Social TV viewing: Investigating the impact of social constructs on program loyalty.
Telematics and Informatics 43 ► pp. 101236 ff.
Lombard, Matthew & Matthew T. Jones
2015.
In Immersed in Media,
► pp. 13 ff.
Mallmann, Gabriela Labres & Antonio Carlos Gastaud Maçada
2019. The mediating role of social presence in the relationship between shadow IT usage and individual performance: a social presence theory perspective.
Behaviour & Information Technology ► pp. 1 ff.
Moon, Yohan, Ki Joon Kim & Dong-Hee Shin
2016.
In Distributed, Ambient and Pervasive Interactions [Lecture Notes in Computer Science, 9749],
► pp. 270 ff.
Naneva, Stanislava, Marina Sarda Gou, Thomas L. Webb & Tony J. Prescott
2020. A Systematic Review of Attitudes, Anxiety, Acceptance, and Trust Towards Social Robots.
International Journal of Social Robotics 12:6 ► pp. 1179 ff.
Niemelä, Marketta, Anne Arvola & Iina Aaltonen
2017.
In Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction,
► pp. 225 ff.
Park, Eunil
2013. The adoption of tele-presence systems.
Kybernetes 42:6 ► pp. 869 ff.
PARK, EUNIL & ANGEL P. DEL POBIL
2012. AN ACCEPTANCE MODEL FOR SERVICE ROBOTS IN GLOBAL MARKETS.
International Journal of Humanoid Robotics 09:04 ► pp. 1250026 ff.
Park, Eunil & Angel P. del Pobil
2013. Modeling the user acceptance of long-term evolution (LTE) services.
annals of telecommunications - annales des télécommunications 68:5-6 ► pp. 307 ff.
Park, Eunil & Angel P. del Pobil
2013. Users' attitudes toward service robots in South Korea.
Industrial Robot: An International Journal 40:1 ► pp. 77 ff.
Park, Eunil & Ki Joon Kim
2013. User acceptance of long‐term evolution (LTE) services.
Program 47:2 ► pp. 188 ff.
Park, Eunil & Sang Jib Kwon
2016. The adoption of teaching assistant robots: a technology acceptance model approach.
Program 50:4 ► pp. 354 ff.
Park, Eunil & Jaeryoung Lee
2014. I am a warm robot: the effects of temperature in physical human–robot interaction.
Robotica 32:1 ► pp. 133 ff.
Schuetzler, Ryan M., G. Mark Grimes & Justin Scott Giboney
2019. The effect of conversational agent skill on user behavior during deception.
Computers in Human Behavior 97 ► pp. 250 ff.
Shim, Hye Rin & Byoung Gwan Kim
2020. The Effect of Customer Value on User Satisfaction With Dialogue Characteristics of Apple's Intelligent Agent Siri.
Journal of Organizational and End User Computing 32:1 ► pp. 62 ff.
Spekman, Marloes L.C., Elly A. Konijn & Johan F. Hoorn
2018. Perceptions of healthcare robots as a function of emotion-based coping: The importance of coping appraisals and coping strategies.
Computers in Human Behavior 85 ► pp. 308 ff.
Turja, Tuuli, Lina Van Aerschot, Tuomo Särkikoski & Atte Oksanen
2018. Finnish healthcare professionals' attitudes towards robots: Reflections on a population sample.
Nursing Open 5:3 ► pp. 300 ff.
Xu, Kun
2019. First encounter with robot Alpha: How individual differences interact with vocal and kinetic cues in users’ social responses.
New Media & Society 21:11-12 ► pp. 2522 ff.
Xu, Kun & Matthew Lombard
2017. Persuasive computing: Feeling peer pressure from multiple computer agents.
Computers in Human Behavior 74 ► pp. 152 ff.
Ötting, Sonja K., Lisa Masjutin, Jochen J. Steil & Günter W. Maier
2020. Let’s Work Together: A Meta-Analysis on Robot Design Features That Enable Successful Human–Robot Interaction at Work.
Human Factors: The Journal of the Human Factors and Ergonomics Society ► pp. 001872082096643 ff.
This list is based on CrossRef data as of 10 january 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.