Article published in:Strategic Communication: Beyond nation cultural adaption, images and identity
Edited by Hassan Abu Bakar and Bahtiar Bin Mohamad
[Journal of Asian Pacific Communication 28:1] 2018
► pp. 129–150
Generational differences in workplace communication
Perspectives of female leaders and their direct reports in Malaysia
Purpose – This research investigates the generational differences in workplace communication, expectations and behaviors of employees from the perspectives of female leaders and their direct reports. Design – This study employs a qualitative approach through in-depth interviews with 12 female leaders and 24 of their direct reports who are working in various organizations in Malaysia. Findings – Findings include three themes that emerged as key in determining and reflecting the female leaders’ experiences in communicating with their employees in the workplace: (1) attitudes towards power and authority; (2) being creative and taking risks and (3) workplace dynamics. Research Implications – The workplace setting and the leaders’ stance with regards to workplace interaction have seen adjustment towards a flatter and less-hierarchical structure in line with the challenges associated with the 21st century organizations. Practical implications – Leaders and members of the organizations should work towards balancing some traditional and emerging expectations and work practices to better engage with each other. Originality/value – This research highlights the interactions between two distinct groups that are gaining importance and influence in the current workplace; female leaders and the Gen-Ys and uncovers the unique blend between perceived cultural dimensions, the influence of technology advancement and overseas exposure in organizations in Malaysia.
Keywords: generational differences, workplace communication, female leaders
Published online: 19 January 2018
Adler, N. J. & Osland, J. S.
Ahmad-Zaluki, N. A.
Ayman, R., & Korabik, K.
Becton, J. B., Walker, H. J., & Jones-Farmer, A.
Berkery, E., Morley, M., & Tiernan, S.
Boekhorst, J. A.
Chavez, C. I., & Weisinger, J. Y.
Chawla, D., Dokadia, A. & Rai, S.
Chen, P. J., & Choi, Y.
Cheung, F. M., & Halpern, D. F.
Corbin, J., & Strauss, A.
Cox, L. V.
Crumpacker, M. & Crumpacker, J. D.
Day, D. V.
Eagly, A. H., & Karau, S. J.
(2004) Surviving and thriving in the multigenerational workplace. Journal Record, 1. http://search.proquest.com.ezaccess.library.uitm.edu.my/doc
Galli, E. B., & Müller-Stewens, G.
Hartman, J. L., & McCambridge, J.
Hofstede, G. H.
House, R. J. et al.
House, R. J., Wright, N. S., & Aditya, R. N.
House, R., Javidan, M., Hanges, P., & Dorfman, P.
Ismail, M., Abd Rahim, A. N., Lee, K. H. & Mohd Thahri, N. F.
Jogulu, U. D.
Jogulu, U. D., & Wood, G. J.
Lanaj, K., & Hollenbeck, J. R.
Lyons, S., & Kuron, L.
McCann, R. M., & Giles, H.
McFarland, L., Senen, S., & Childress, J. R.
Mencl, J., & Lester, S. W.
Miller, M., Hodge, K., Brandt, A. & Schneider, E.
Myers, K. K., & Sadaghiani, K.
Osland, J., Oddou, G., Bird, A., & Osland, A.
Rowley, C., Bae, J., Horak, S. & Bacouel-Jentjens, S.
Scharwtz, S. H.
Sekaran, U., & Bougie, R.
Shaw, S. and Fairhurst, D.
Shore, L. M., Randel, A. E., Chung, B. G., Dean, M. A., Ehrhart, K. H., & Singh, G.
Smith, P. B. & Peterson, M. F.
(1995) Beyond value comparisons: sources used to give meaning to management work events in twenty-nine countries. Paper presented at the annual meeting of the Academy of Management , Vancouver, Canada.
Smola, K. W. E. Y., & Sutton, C. D.
Twenge, J. M. & Campbell, S. M.
van Emmerik, I. H., Euwema, M. C., & Wendt, H.
Wasserman, I. C., Gallegos, P. V., & Ferdman, B. M.