Chapter published in:
The Pragmatic Perspective: Selected papers from the 1985 International Pragmatics Conference
Edited by Jef Verschueren and Marcella Bertuccelli Papi
[Pragmatics & Beyond Companion Series 5] 1987
► pp. 195
Cited by

Cited by 30 other publications

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2016. . In Discursive Self in Microblogging [Pragmatics & Beyond New Series, 260], DOI logo
Al-Momani, Kawakib Radwan
2014. Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints. Discourse Studies 16:6  pp. 705 ff. DOI logo
Albelda Marco, Marta
2022. Rhetorical questions as reproaching devices. Journal of Language Aggression and Conflict DOI logo
Bardovi-Harlig, Kathleen & Beverly S. Hartford
1993. Learning the Rules of Academic Talk. Studies in Second Language Acquisition 15:3  pp. 279 ff. DOI logo
2022. Çocukların Kullandığı Şikayet Edimi Stratejileri. Dil Eğitimi ve Araştırmaları Dergisi DOI logo
Cordella, Marisa
1991. Spanish speakers apologizing in English. Australian Review of Applied Linguistics 14:2  pp. 115 ff. DOI logo
2010. Wanting to be wanted: a comparative study of incidence and severity in indirect complaint on the part of French and English language teaching assistants. Journal of French Language Studies 20:1  pp. 75 ff. DOI logo
Daskal, Efrat & Zohar Kampf
2015. Stop griping, start complaining: how public discontent can trigger a change in broadcast entertainment content. Media, Culture & Society 37:8  pp. 1226 ff. DOI logo
Hachimi, Atiqa
2016. Moroccan artists ‘blacklisted’. In Perspectives on Arabic Linguistics XXVII [Studies in Arabic Linguistics, 3],  pp. 123 ff. DOI logo
Harris, Sandra, Karen Grainger & Louise Mullany
2006. The pragmatics of political apologies. Discourse & Society 17:6  pp. 715 ff. DOI logo
Hassall, Tim
2001. Modifying requests in a second language. IRAL - International Review of Applied Linguistics in Language Teaching 39:4 DOI logo
Haugh, Michael & Valeria Sinkeviciute
2018. Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish. Journal of Language Aggression and Conflict 6:2  pp. 248 ff. DOI logo
Huang, Xu & Yongping Ran
2023.  Nǐ kànzhe bàn ba: negotiating complaint solutions in e-shopping service encounters. Text & Talk 0:0 DOI logo
Ito, Kazuhiro, Taichi Murayama, Shuntaro Yada, Shoko Wakamiya & Eiji Aramaki
2022. . In The 11th International Symposium on Information and Communication Technology,  pp. 111 ff. DOI logo
Kasper, Gabriele & Merete Dahl
1991. Research Methods in Interlanguage Pragmatics. Studies in Second Language Acquisition 13:2  pp. 215 ff. DOI logo
Liu, Xinyi & Zhiyong Li
2019. Grouping tourist complaints: what are inbound visitors’ problems with Chinese destinations?. Asia Pacific Journal of Tourism Research 24:4  pp. 348 ff. DOI logo
Meier, A.J.
1998. Apologies: what do we know?. International Journal of Applied Linguistics 8:2  pp. 215 ff. DOI logo
Migdadi, Fathi, Muhammad A. Badarneh & Laila Khwaylih
2021. Jordanian graduate students’ complaints on Facebook: Semantic formulas and politeness. Lebende Sprachen 66:1  pp. 144 ff. DOI logo
Nakhle, Mahboube, Mohammad Naghavi & Abdullah Razavi
2014. Complaint Behaviors among Native Speakers of Canadian English, Iranian EFL Learners, and Native Speakers of Persian (Contrastive Pragmatic Study). Procedia - Social and Behavioral Sciences 98  pp. 1316 ff. DOI logo
Nasiba Erkinjonovna Sobirova
2022. A Study on the Use of Speech Acts. Indonesian Journal of Innovation Studies 18 DOI logo
Nasiba Erkinjonovna Sobirova
2022. A Study on the Use of Speech Acts. Indonesian Journal of Innovation Studies 18 DOI logo
Parks, Elizabeth S. & Jessica S. Robles
2021. Perpetuating ableist constructions of the “real world” through complaints about new communication technologies. Language and Dialogue 11:1  pp. 35 ff. DOI logo
Singh, Apoorva, Arousha Nazir & Sriparna Saha
2022. Adversarial Multi-task Model for Emotion, Sentiment, and Sarcasm Aided Complaint Detection. In Advances in Information Retrieval [Lecture Notes in Computer Science, 13185],  pp. 428 ff. DOI logo
Singh, Apoorva & Sriparna Saha
2021. Are You Really Complaining? A Multi-task Framework for Complaint Identification, Emotion, and Sentiment Classification. In Document Analysis and Recognition – ICDAR 2021 [Lecture Notes in Computer Science, 12822],  pp. 715 ff. DOI logo
Singh, Apoorva, Sriparna Saha, Md. Hasanuzzaman & Kuntal Dey
2022. Multitask Learning for Complaint Identification and Sentiment Analysis. Cognitive Computation 14:1  pp. 212 ff. DOI logo
Tereszkiewicz, Anna
2019. Responding to customer complaints on English and Polish corporate profiles on Twitter. Pragmatics and Society 10:2  pp. 205 ff. DOI logo
Tereszkiewicz, Anna
2021. Rejecting consumer complaints in customer encounters on Twitter - the case of English and Polish brand communication. Journal of Politeness Research 17:2  pp. 189 ff. DOI logo
Thielemann, Nadine, Regina Göke & Zlatoslava Savych
2021. Motzen und Moral. Zeitschrift für Slawistik 66:1  pp. 140 ff. DOI logo
Watts, Richard J.
2003. . In Politeness, DOI logo
Xu, Lan & Anchalee Wannaruk
2015. Reliability and Validity of WDCT in Testing Interlanguage Pragmatic Competence for EFL Learners. Journal of Language Teaching and Research 6:6  pp. 1206 ff. DOI logo

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