Chapter published in:
The Pragmatic Perspective: Selected papers from the 1985 International Pragmatics Conference
Edited by Jef Verschueren and Marcella Bertuccelli Papi
[Pragmatics & Beyond Companion Series 5] 1987
► pp. 195
Cited by

Cited by 30 other publications

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2016. . In Discursive Self in Microblogging [Pragmatics & Beyond New Series, 260], DOI logo
Al-Momani, Kawakib Radwan
2014. Strategies of persuasion in letters of complaint in academic context: The case of Jordanian university students’ complaints. Discourse Studies 16:6  pp. 705 ff. DOI logo
Albelda Marco, Marta
2022. Rhetorical questions as reproaching devices. Journal of Language Aggression and Conflict DOI logo
Bardovi-Harlig, Kathleen & Beverly S. Hartford
1993. Learning the Rules of Academic Talk. Studies in Second Language Acquisition 15:3  pp. 279 ff. DOI logo
BEZİRGANOĞLU, Burcu & Nihat BAYAT
2022. Çocukların Kullandığı Şikayet Edimi Stratejileri. Dil Eğitimi ve Araştırmaları Dergisi DOI logo
Cordella, Marisa
1991. Spanish speakers apologizing in English. Australian Review of Applied Linguistics 14:2  pp. 115 ff. DOI logo
CRAWSHAW, ROBERT, JONATHAN CULPEPER & JULIA HARRISON
2010. Wanting to be wanted: a comparative study of incidence and severity in indirect complaint on the part of French and English language teaching assistants. Journal of French Language Studies 20:1  pp. 75 ff. DOI logo
Daskal, Efrat & Zohar Kampf
2015. Stop griping, start complaining: how public discontent can trigger a change in broadcast entertainment content. Media, Culture & Society 37:8  pp. 1226 ff. DOI logo
Hachimi, Atiqa
2016. Moroccan artists ‘blacklisted’. In Perspectives on Arabic Linguistics XXVII [Studies in Arabic Linguistics, 3],  pp. 123 ff. DOI logo
Harris, Sandra, Karen Grainger & Louise Mullany
2006. The pragmatics of political apologies. Discourse & Society 17:6  pp. 715 ff. DOI logo
Hassall, Tim
2001. Modifying requests in a second language. IRAL - International Review of Applied Linguistics in Language Teaching 39:4 DOI logo
Haugh, Michael & Valeria Sinkeviciute
2018. Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish. Journal of Language Aggression and Conflict 6:2  pp. 248 ff. DOI logo
Huang, Xu & Yongping Ran
2023.  Nǐ kànzhe bàn ba: negotiating complaint solutions in e-shopping service encounters. Text & Talk 0:0 DOI logo
Ito, Kazuhiro, Taichi Murayama, Shuntaro Yada, Shoko Wakamiya & Eiji Aramaki
2022. . In The 11th International Symposium on Information and Communication Technology,  pp. 111 ff. DOI logo
Kasper, Gabriele & Merete Dahl
1991. Research Methods in Interlanguage Pragmatics. Studies in Second Language Acquisition 13:2  pp. 215 ff. DOI logo
Liu, Xinyi & Zhiyong Li
2019. Grouping tourist complaints: what are inbound visitors’ problems with Chinese destinations?. Asia Pacific Journal of Tourism Research 24:4  pp. 348 ff. DOI logo
Meier, A.J.
1998. Apologies: what do we know?. International Journal of Applied Linguistics 8:2  pp. 215 ff. DOI logo
Migdadi, Fathi, Muhammad A. Badarneh & Laila Khwaylih
2021. Jordanian graduate students’ complaints on Facebook: Semantic formulas and politeness. Lebende Sprachen 66:1  pp. 144 ff. DOI logo
Nakhle, Mahboube, Mohammad Naghavi & Abdullah Razavi
2014. Complaint Behaviors among Native Speakers of Canadian English, Iranian EFL Learners, and Native Speakers of Persian (Contrastive Pragmatic Study). Procedia - Social and Behavioral Sciences 98  pp. 1316 ff. DOI logo
Nasiba Erkinjonovna Sobirova
2022. A Study on the Use of Speech Acts. Indonesian Journal of Innovation Studies 18 DOI logo
Nasiba Erkinjonovna Sobirova
2022. A Study on the Use of Speech Acts. Indonesian Journal of Innovation Studies 18 DOI logo
Parks, Elizabeth S. & Jessica S. Robles
2021. Perpetuating ableist constructions of the “real world” through complaints about new communication technologies. Language and Dialogue 11:1  pp. 35 ff. DOI logo
Singh, Apoorva, Arousha Nazir & Sriparna Saha
2022. Adversarial Multi-task Model for Emotion, Sentiment, and Sarcasm Aided Complaint Detection. In Advances in Information Retrieval [Lecture Notes in Computer Science, 13185],  pp. 428 ff. DOI logo
Singh, Apoorva & Sriparna Saha
2021. Are You Really Complaining? A Multi-task Framework for Complaint Identification, Emotion, and Sentiment Classification. In Document Analysis and Recognition – ICDAR 2021 [Lecture Notes in Computer Science, 12822],  pp. 715 ff. DOI logo
Singh, Apoorva, Sriparna Saha, Md. Hasanuzzaman & Kuntal Dey
2022. Multitask Learning for Complaint Identification and Sentiment Analysis. Cognitive Computation 14:1  pp. 212 ff. DOI logo
Tereszkiewicz, Anna
2019. Responding to customer complaints on English and Polish corporate profiles on Twitter. Pragmatics and Society 10:2  pp. 205 ff. DOI logo
Tereszkiewicz, Anna
2021. Rejecting consumer complaints in customer encounters on Twitter - the case of English and Polish brand communication. Journal of Politeness Research 17:2  pp. 189 ff. DOI logo
Thielemann, Nadine, Regina Göke & Zlatoslava Savych
2021. Motzen und Moral. Zeitschrift für Slawistik 66:1  pp. 140 ff. DOI logo
Watts, Richard J.
2003. . In Politeness, DOI logo
Xu, Lan & Anchalee Wannaruk
2015. Reliability and Validity of WDCT in Testing Interlanguage Pragmatic Competence for EFL Learners. Journal of Language Teaching and Research 6:6  pp. 1206 ff. DOI logo

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