Telephone Calls
Unity and diversity in conversational structure across languages and cultures
Editors
Telephone conversation is one of the most common forms of communication in contemporary society. For the first time in human history, some people are spending as much time, if not more, talking on the telephone as they are on face-to-face conversations. The aims of this book are: to bring together in one volume research on telephone conversations in different languages, to compare and contrast people’s methods of handling telephone conversational tasks in different communities, and to explore the relationship between telephone conversational practice and cultural settings. The papers are based on first-hand, naturally-occurring data obtained from a variety of languages, including Chinese, Dutch, English, French, German, Greek, Japanese, Korean, and Persian. Theoretical and methodological issues pertaining to research on telephone conversations are discussed.
[Pragmatics & Beyond New Series, 101] 2002. x, 295 pp.
Publishing status: Available
© John Benjamins Publishing Company
Table of Contents
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Notes on the contributors | p. vii
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Acknowledgments | p. ix
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Introduction
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Studying telephone calls: Beginnings,developments,and perspectivesK.K. Luke and Theodossia-Soula Pavlidou | pp. 3–21
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Part I. Opening telephone calls
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Recognition and identification in Japanese and Korean telephone conversation openingsYong-Yae Park | pp. 25–47
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On the telephone again! Telephone conversation openings in GreekMaria Sifianou | pp. 49–85
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Telephone conversation openings in PersianCarmen Taleghani-Nikazm | pp. 87–109
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Language choice in international telephone conversationsGitte Rasmussen and Johannes Wagner | pp. 111–131
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Part II. Problem solving, topic management and closing
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Reporting problems and offering assistance in Japanese business telephone conversationsLindsay Yotsukura | pp. 135–170
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The initiation and introduction of first topics in Hong Kong telephone callsK.K. Luke | pp. 171–200
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Moving towards closing: Greek telephone calls between familiarsTheodossia-Soula Pavlidou | pp. 201–229
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Part III. Theoretical and methodological considerations
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Comparing telephone call openings: Theoretical and methodological reflectionsPaul Ten Have | pp. 234–248
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Reflections on research on telephone conversation: Issues of cross-cultural scope and scholarly exchange, interactional import and consequencesEmanuel A. Schegloff | pp. 249–281
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Subject index | pp. 283–287
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Name index | pp. 289–290
“[...] this is a first-class volume, representing an important contribution to the study of language in use, and to the contrastive study of telephone calls in particular. The editors should be credited for a very well edited volume not only on the level of style and format, but also of content, the overall coherence achieved by a commendable focus and extensive cross-referencing between papers. All contributions are well-written and comparatively easy to read, making the volume accessible to a wide range of audiences.”
Anne Barron, University of Bonn, Germany, on Linguist List 14.1666, June 2003
“The volume, which represents the state of the art in research in telephone interaction, adds a significant contribution to this line of inquiry and is of great value to those interested in language in action.”
Bingyun Li, Fujian Normal University, China, in Language, Vol 80:3 (2004)
Cited by
Cited by 18 other publications
Arminen, Ilkka
2005. Sequential order and sequence structure: the case of incommensurable studies on mobile phone calls. Discourse Studies 7:6 ► pp. 649 ff. 
Brouwer, Catherine E. & Johannes Wagner
2004. Developmental issues in second language conversation. Journal of Applied Linguistics 1:1 ► pp. 29 ff.
Buchholz, Michael B.
2014. Hermeneutik oder Szientismus?. Forum der Psychoanalyse 30:3 ► pp. 257 ff.
Buchholz, Michael B., Jörg Bergmann, Marie-Luise Alder, Michael M. Dittmann, Florian Dreyer & Horst Kächele
2017. The Building of Empathy: Conceptual “Pillars” and Conversational Practices in Psychotherapy. In Empathy - An Evidence-based Interdisciplinary Perspective,
Dew, Kevin, Josh Barton, Jeannine Stairmand, Diana Sarfati & Louise Signal
2019. Ascertaining patients’ understandings of their condition: a conversation analysis of contradictory norms in cancer specialist consultations. Health Sociology Review 28:3 ► pp. 229 ff.
Dingemanse, Mark & Simeon Floyd
2014. Conversation across cultures. In The Cambridge Handbook of Linguistic Anthropology, ► pp. 447 ff.
Diz Ferreira, Jorge
2017. A construción da identidade rural na interacción bilingüe a través da negociación da escolla de código en secuencias de apertura. Estudos de Lingüística Galega 9 ► pp. 23 ff.
Do, Hoa, Tran Huu Thuy Giang & Ket Mai
González-Martínez, Esther
2017. Ouverture d’appels téléphoniques infirmière-transporteur à l’hôpital. Revue française de linguistique appliquée Vol. XXII:2 ► pp. 165 ff.
Gómez González, María de los Ángeles
2010. Evaluating lexical cohesion in telephone conversations. Discourse Studies 12:5 ► pp. 599 ff.
Haspel, Kathleen C.
2008. Telephone Talk. In The International Encyclopedia of Communication,
Kasper, Gabriele & Johannes Wagner
2014. Conversation Analysis in Applied Linguistics. Annual Review of Applied Linguistics 34 ► pp. 171 ff.
Pallotti, Gabriele
2016. A Typology of Statements about Discourse. Applied Linguistics 37:3 ► pp. 377 ff.
Pallotti, Gabriele & Cecilia Varcasia
2008. Service telephone call openings: a comparative study on five European languages. Journal of Intercultural Communication 8:2 ► pp. 1 ff.
Sidnell, Jack, N. J. Enfield & Paul Kockelman
2014. Interaction and intersubjectivity. In The Cambridge Handbook of Linguistic Anthropology, ► pp. 343 ff.
Xu, Jiajin
2015. Corpus-based Chinese studies. Chinese Language and Discourse. An International and Interdisciplinary Journal 6:2 ► pp. 218 ff.
Yuan, Zhou-min & Xingchen Shen
2021. Radio program hosts’ self-identity mobilization in Chinese radio-mediated medical consultations. Pragmatics and Society 12:3 ► pp. 390 ff.
[no author supplied]
2012. References. In The Handbook of Conversation Analysis, ► pp. 741 ff.
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Subjects
Main BIC Subject
CF: Linguistics
Main BISAC Subject
LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General