Telephone Calls

Unity and diversity in conversational structure across languages and cultures

| University of Hong Kong
| Aristotle University of Thessaloniki
ISBN 9789027253415 (Eur) | EUR 115.00
ISBN 9781588112194 (USA) | USD 173.00
ISBN 9789027296221 | EUR 115.00 | USD 173.00
Telephone conversation is one of the most common forms of communication in contemporary society. For the first time in human history, some people are spending as much time, if not more, talking on the telephone as they are on face-to-face conversations. The aims of this book are: to bring together in one volume research on telephone conversations in different languages, to compare and contrast people’s methods of handling telephone conversational tasks in different communities, and to explore the relationship between telephone conversational practice and cultural settings. The papers are based on first-hand, naturally-occurring data obtained from a variety of languages, including Chinese, Dutch, English, French, German, Greek, Japanese, Korean, and Persian. Theoretical and methodological issues pertaining to research on telephone conversations are discussed.

[Pragmatics & Beyond New Series, 101]  2002.  x, 295 pp.
Publishing status: Available
Table of Contents
Notes on the contributors
Studying telephone calls: Beginnings,developments,and perspectives
K.K. Luke and Theodossia-Soula Pavlidou
Part I. Opening telephone calls
Recognition and identification in Japanese and Korean telephone conversation openings
Yong-Yae Park
On the telephone again! Telephone conversation openings in Greek
Maria Sifianou
Telephone conversation openings in Persian
Carmen Taleghani-Nikazm
Language choice in international telephone conversations
Gitte Rasmussen and Johannes Wagner
Part II. Problem solving, topic management and closing
Reporting problems and offering assistance in Japanese business telephone conversations
Lindsay Yotsukura
The initiation and introduction of first topics in Hong Kong telephone calls
K.K. Luke
Moving towards closing: Greek telephone calls between familiars
Theodossia-Soula Pavlidou
Part III. Theoretical and methodological considerations
Comparing telephone call openings: Theoretical and methodological reflections
Paul Ten Have
Reflections on research on telephone conversation: Issues of cross-cultural scope and scholarly exchange, interactional import and consequences
Emanuel A. Schegloff
Subject index
Name index
“[...] this is a first-class volume, representing an important contribution to the study of language in use, and to the contrastive study of telephone calls in particular. The editors should be credited for a very well edited volume not only on the level of style and format, but also of content, the overall coherence achieved by a commendable focus and extensive cross-referencing between papers. All contributions are well-written and comparatively easy to read, making the volume accessible to a wide range of audiences.”
“The volume, which represents the state of the art in research in telephone interaction, adds a significant contribution to this line of inquiry and is of great value to those interested in language in action.”
Cited by

Cited by 12 other publications

No author info given
2012.  In The Handbook of Conversation Analysis,  pp. 741 ff. Crossref logo
Arminen, Ilkka
2005. Sequential order and sequence structure: the case of incommensurable studies on mobile phone calls. Discourse Studies 7:6  pp. 649 ff. Crossref logo
Brouwer, Catherine E. & Johannes Wagner
2004. Developmental issues in second language conversation. Journal of Applied Linguistics 1:1  pp. 29 ff. Crossref logo
Buchholz, Michael B.
2014. Hermeneutik oder Szientismus?. Forum der Psychoanalyse 30:3  pp. 257 ff. Crossref logo
Buchholz, Michael B., Jörg Bergmann, Marie-Luise Alder, Michael M. Dittmann, Florian Dreyer & Horst Kächele
2017.  In Empathy - An Evidence-based Interdisciplinary Perspective, Crossref logo
Dew, Kevin, Josh Barton, Jeannine Stairmand, Diana Sarfati & Louise Signal
2019. Ascertaining patients’ understandings of their condition: a conversation analysis of contradictory norms in cancer specialist consultations. Health Sociology Review 28:3  pp. 229 ff. Crossref logo
Do, Hoa, Tran Huu Thuy Giang & Ket Mai
2018. Vietnamese telephone openings. Language and Dialogue 8:3  pp. 363 ff. Crossref logo
Gómez González, María de los Ángeles
2010. Evaluating lexical cohesion in telephone conversations. Discourse Studies 12:5  pp. 599 ff. Crossref logo
Kasper, Gabriele & Johannes Wagner
2014. Conversation Analysis in Applied Linguistics. Annual Review of Applied Linguistics 34  pp. 171 ff. Crossref logo
Pallotti, Gabriele
2016. A Typology of Statements about Discourse. Applied Linguistics 37:3  pp. 377 ff. Crossref logo
Xu, Jiajin
2015. Corpus-based Chinese studies. Chinese Language and Discourse. An International and Interdisciplinary Journal 6:2  pp. 218 ff. Crossref logo
Yuan, Zhou-min & Xingchen Shen
2021. Radio program hosts’ self-identity mobilization in Chinese radio-mediated medical consultations. Pragmatics and Society 12:3  pp. 390 ff. Crossref logo

This list is based on CrossRef data as of 12 september 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects & Metadata
BIC Subject: CF – Linguistics
BISAC Subject: LAN009000 – LANGUAGE ARTS & DISCIPLINES / Linguistics / General
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2002071168 | Marc record