Part of
Calling for Help: Language and social interaction in telephone helplinesEdited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 207–234
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 207–234
Constructing and negotiating advice in calls to a poison information center
Cited by (10)
Cited by ten other publications
Pun, Jack & Qianwen Joyce Yu
2023. Sharing peer advice: A case study of Chinese patients’ narratives in an online support group for mental health. Language and Health 1:2 ► pp. 79 ff. 
Bloch, Steven & Charles Antaki
2022. How professionals deal with clients’ explicit objections to their advice. Discourse Studies 24:4 ► pp. 385 ff.
Antaki, Charles & Steven Bloch
2020. Advising without personalising: how a helpline may satisfy callers without giving medical advice beyond its remit. Sociology of Health & Illness 42:5 ► pp. 1202 ff.
Bloch, Steven & Geraldine Leydon
2019. Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52:3 ► pp. 193 ff.
Márquez Reiter, Rosina
2019. Chapter 5. Navigating commercial constraints in a service call. In Technology Mediated Service Encounters [Pragmatics & Beyond New Series, 300], ► pp. 121 ff.
van Poppel, Lotte
2019. Anticipating Resistance to Health Advice: A Speech Act Perspective. Discourse Processes 56:3 ► pp. 256 ff.
Bateman, Amanda, Susan Danby & Justine Howard
2015. Using Conversation Analysis for Understanding Children’s Talk about Traumatic Events. In The Palgrave Handbook of Child Mental Health, ► pp. 402 ff.
Park, Innhwa
2014. Stepwise advice negotiation in writing center peer tutoring. Language and Education 28:4 ► pp. 362 ff.
Osvaldsson, Karin, Daniel Persson-Thunqvist & Jakob Cromdal
2013. Comprehension checks, clarifications, and corrections in an emergency call with a nonnative speaker of Swedish. International Journal of Bilingualism 17:2 ► pp. 205 ff.
[no author supplied]
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