A case study: Opportunities for negotiation at the interface of phone calls and service-counter interaction

Chappell, Denise

doi:10.1075/pbns.143.16cha

Part of

Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 237–256

Opportunities for negotiation at the interface of phone calls and service-counter interaction

A case study

Denise Chappell

Published online: 13 October 2005

https://doi.org/10.1075/pbns.143.16cha

Cited by (1)

Cited by one other publication

[no author supplied]

2015. Creating Social Orientation Through Language [Converging Evidence in Language and Communication Research, 17],

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