Part of
Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 287307
Cited by

Cited by 3 other publications

2013. English and Cantonese in a bilingual call centre in Hong Kong. World Englishes 32:4  pp. 521 ff. DOI logo
Shaw, Rebecca & Celia Kitzinger
2007. Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline. Research on Language & Social Interaction 40:1  pp. 117 ff. DOI logo
Xunfeng Xu, Yan Wang, Gail Forey & Lan Li
2010. Analyzing the Genre Structure of Chinese Call-Center Communication. Journal of Business and Technical Communication 24:4  pp. 445 ff. DOI logo

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