Part of
Producing and Managing Restricted Activities: Avoidance and withholding in institutional interactionEdited by Fabienne H.G. Chevalier and John Moore
[Pragmatics & Beyond New Series 255] 2015
► pp. 83–114
Edited by Fabienne H.G. Chevalier and John Moore
[Pragmatics & Beyond New Series 255] 2015
► pp. 83–114
Avoiding giving advice in telephone counselling for children and young people
Empowerment as practical action
Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices,one aspect of which is a non-directive approach highlighted by the avoidance of overt advice giving. Through analysis of a single call to the helpline, this chapter demonstrates how counsellors actively manage and minimise the normative and asymmetric properties of advice in the course of helping clients develop options for change. In doing so we illustrate the practical relevance and enactment of abstract institutional policies and discuss the interactional affordances of institutional constraints on practice.
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Cited by
Cited by 4 other publications
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Bloch, Steven & Geraldine Leydon
2019. Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52:3 ► pp. 193 ff.
Ekberg, Katie, Stuart Ekberg, Lara Weinglass, Anthony Herbert, Johanna Rendle‐Short, Myra Bluebond‐Langner, Patsy Yates, Natalie Bradford & Susan Danby
2022. Attending to child agency in paediatric palliative care consultations: Adults’ use of tag questions directed to the child. Sociology of Health & Illness 44:3 ► pp. 566 ff.
Monzoni, Chiara M. & Markus Reuber
2015. Linguistic and interactional restrictions in an outpatient clinic. In Producing and Managing Restricted Activities [Pragmatics & Beyond New Series, 255], ► pp. 239 ff.
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