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Part of
Enabling Human Conduct: Studies of talk-in-interaction in honor of Emanuel A. Schegloff
Edited by Geoffrey Raymond, Gene H. Lerner and John Heritage
[Pragmatics & Beyond New Series 273] 2017
► pp. 105–123

Extended responding

Interaction and collaboration in the production and implementation of responses

This chapter proposes an understanding that second pair parts in an adjacency pair can be built with sequences. Using data from audio-recordings of telephone calls by customers to an airline service, this chapter shows that responses to airline reservation requests can be composed of several components that grant and fulfill requests and involve several courses of action of processing those components. The action of responding is implemented piece by piece over a set of sequences that are collaboratively constructed by the parties, which I term extended responding. The collaborative nature of extended responding is exhibited in the negotiation between the parties in terms of ‘who’ directs the development of responding sequences.
Keywords: Adjacency pair, Korean, Request, Response, Sequence, Service encounter
Article outline
  • 1.Introduction
  • 2.Grantings and fulfillments of a request
  • 3.Data
  • 4.Customer service: The institutional context of requests and responses in calls for airline reservations
  • 5.Overview: A request-response sequence
  • 6.Extended responding
    • 6.1Co-construction and initiative
  • 7.Summary
  • Acknowledgement
  • Notes
  • References
  • Appendix
  • Abbreviations
Published online: 24 May 2017
DOI logo
https://doi.org/10.1075/pbns.273.06lee
References (8)
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Cited by (1)

Cited by one other publication

Bolden, Galina B., John Heritage & Marja-Leena Sorjonen
2023. Chapter 1. Introduction. In Responding to Polar Questions across Languages and Contexts [Studies in Language and Social Interaction, 35], ► pp. 1 ff. DOI logo

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