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Part of
Emotion in Discourse
Edited by J. Lachlan Mackenzie and Laura Alba-Juez
[Pragmatics & Beyond New Series 302] 2019
► pp. 247–278

Chapter 10
Emotion and language ‘at work’

The relationship between Trait Emotional Intelligence and communicative competence as manifested at the workplace

| Universidad Nacional de Educación a Distancia – UNED (Spain)
| Universidad Nacional de Educación a Distancia – UNED (Spain)

This chapter presents an interdisciplinary approach to the study of emotion in language by exploring the relationship between the competences associated with Emotional Intelligence (EI) and the communicative competences involved in the verbal expression of emotion and/or appraisal, with a special emphasis on the emotional communication found at the workplace. Our main hypothesis is that emotional intelligence skills and (emotion) communication skills influence each other: people who show communicative dexterity in dealing with emotionally challenging situations are most likely to show high levels of emotional intelligence, and vice-versa. We conducted a survey among engineering companies which measured both Trait Emotional Intelligence and communicative pragmatic competence with regard to staff responses to emotionally challenging situations. The data were assessed with reference to emotional granularity, emotional diversity, speech act theory, emotion and emotional talk, and e-implicatures. Our results show a quadratic (inverted-U) relationship between the two variables in question, proving a positive (but non-linear) correlation between emotional intelligence and pragmalinguistic competence.

Keywords: language, emotion, emotion at the workplace, pragmalinguistic competence, emotional competences, Trait Emotional Intelligence
Article outline
  • 1.Introduction
  • 2.Definition of terms: What is emotional intelligence (EI) and what is pragmalinguistic competence (PC)?
  • 3.Linguistic theories of emotion and appraisal
  • 4.Psychological theories of emotional intelligence
  • 5.The relationship between emotional intelligence and communicative competence
  • 6.The survey: Instrument and methodology of research
  • 7.Criteria and scoring used for rating PC in the survey responses
  • 8.Criteria and scoring used for the TEI test in Section 4 of the survey
  • 9.Results and discussion
  • 10.Conclusions
  • Notes
  • References
Published online: 27 March 2019
DOI logo
https://doi.org/10.1075/pbns.302.10alb
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