Chapter 1
Introduction
Politeness in professional contexts
Article outline
- 1.Introduction to Part I: Politeness in
medical contexts
- 2.Introduction to Part II: Politeness in
business and organisational contexts (including emails)
- 3.Introduction to Part III: Politeness in
legal and security
contexts
- 4.Notions of politeness, facework and
relational work
adopted in this edited collection
- 5.Context, politeness theorizing and professional practice/training
- 5.1Context
- 5.2Politeness
theorizing
- 5.3Professional practice/training
-
Notes
-
References
References (63)
References
Fernandez-Amaya, Lucía F., Maria De La O Hernández Lôpez, Reyes Gômez Morón, Manuel Padilla Cruz, Manuel Mejias Borrero and Marianna Relinque Barranca. 2012. New
Perspectives on (Im)Politeness and Interpersonal
Communication. Cambridge: Cambridge Scholars Publishing.
Archer, Dawn and Piotr Jagodziński. 2018. “Applying
(Im)politeness and Facework Research to Professional
Settings: An Introduction”. Special
Issue of the Journal of Politeness
Research 14 (2): 167–178.
Archer, Dawn. 2002. “Can
Innocent People be Guilty?”. A
Sociopragmatic Analysis of Examination Transcripts from the Salem
Witchcraft Trials. Journal of Historical
Pragmatics 3 (1): 1–30.
Archer, Dawn. 2011a. “Cross-examining
Lawyers, Facework and the Adversarial
Courtroom”. Journal of
Pragmatics 43 (13): 3216–3230.
Archer, Dawn. 2011b. “Libeling
Oscar Wilde: The Case of Regina vs. John Sholto
Douglas”. Journal of Politeness
Research 7 (1): 73–99.
Archer, Dawn. 2017. “Impoliteness
in Legal
Settings”. In Palgrave
Handbook of Linguistic (Im)politeness, ed.
by Jonathan Culpeper, Michael Haugh and Daniel Kadar (eds.), 713–737. London: Palgrave.
Arundale, Rob. 2006. “Face
as Relational and Interactional: A Communication Framework for
Research on Face, Facework, and
Politeness”. Journal of Politeness
Research 2 (2): 193–216.
Austin, John L.. 1975. How
To Do Things With Words, 2nd
ed. ed. J. O. Urmson and M. Sbisà. Cambridge: Cambridge, MA: Harvard University Press (original work
published 1962).
Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper. 1989. Cross-Cultural
Pragmatics: Requests and
Apologies. Norwood: Ablex.
Brown, Penelope, and Stephen C. Levinson. 1987. Politeness:
Some Universals in Language
Usage. Cambridge: Cambridge University Press.
Culpeper, Jonathan and Marina Terkourafi. 2017. “Pragmatic
Approaches
(Im)politeness”. In The
Palgrave Handbook of Linguistic
(Im)politeness, ed.
by Jonathan Culpeper, Michael Haugh and Daniel Z. Kadar, 11–39. London: Palgrave Macmillan.
Culpeper, Jonathan. 2011. “Politeness
and
Impoliteness.” In Interdisciplinary
Studies in Pragmatics, Culture and
Society, ed. by Karin Aijmer and Gisle Anderson, 391–436. New York: Springer.
Domenici, Kathy and Stephen W. Littlejohn. 2006. Facework. London: Sage Publications.
Eelen, Gino. 2001. A
Critique of Politeness
Theories. Manchester: St. Jerome Publishing.
Goffman, Erving. 1971. Relations
in Public; Microstudies of the Public
Order. New York: Harper Colophon Books.
Goffman, Erving. 1967. Interaction
Ritual: Essays in Face to Face
Behaviour. Chicago: Aldine Publishing Company.
Graham, Sage Lambert. 2009. “Hospitalk:
Politeness and Hierarchical Structures in Interdisciplinary
Discharge Rounds”. Journal of
Politeness
Research 5 (1): 11–31.
Grainger, Karen. 2011. “‘First
Order’ and ‘Second Order’ Politeness: Institutional and
Intercultural
Contexts’”. In Discursive
Approaches to Politeness, ed.
by Linguistic Politeness Research
Group, 167–188. Berlin: Mouton de Gruyter.
Harvey, Kevin and Koteyko, Nelya. 2013. Exploring
Health Communication. New York: Routledge.
Haugh, Michael. 2011. “Humour,
Face and (Im)politeness in Getting
Acquainted.” In Situated
Politeness, ed. by Bethan L. Davies, Michael Haugh, and Andrew J. Merrison, 165–186. London: Continuum.
Haugh, Michael. 2018. “Afterword:
Theorizing (Im)politeness.” Journal
of Politeness
Research 14(1): 153–165.
Holmes, Janet and Maria Stubbe. 2003. Power
and Politeness in the
Workplace. London: Longman.
Iedema, Rick. 2007. “Communicating
Hospital
Work.” In The
Discourse of Hospital Communication: Tracing Complexities in
Contemporary Health Care Organizations. ed.
by Rick Iedema, 1–17. New York: Palgrave Macmillan.
Jagodziński, Piotr and Archer Dawn. 2018. “Co-creating
Customer Experience through Call Centre Interaction:
Interactional Achievement and Professional
Face.” Journal of Politeness
Research 14 (2): 179–199.
Jagodziński, Piotr, Dawn Archer and Derek Bousfield. 2018. “Special
Issue: (Im)politeness in Professional
Contexts”. Journal of Politeness
Research 14(2). Mouton de Gruyter.
Jagodziński, Piotr. 2013. “Impoliteness
Strategies in a British Airline Call Centre: A Pragmatic Analysis of
Customer Service
Interactions”. Unpublished PhD dissertation Adam Mickiewicz University.
Jamet, Denis and Manuel Jobert (eds). 2013. Aspects
of Linguistic Impoliteness. Newcastle upon Tyne: Cambridge Scholars Publishing.
Kádár, Daniel and Michael Haugh. 2013. Understanding
Politeness. Cambridge: Cambridge University Press.
Kong, Kenneth. 2014. Professional
Discourse. Cambridge: Cambridge University Press.
Knight, Dawn, and Adolphs, Svenja. 2008. “Multi-modal
Corpus Pragmatics: The Case of Active
Listenership.” In Pragmatics
and Corpus Linguistics, ed.
by Jesús Romero-Trillo, 175–190. Boston: De Gruyter Mouton.
Lansley, Cliff, Aaron Garner, Dawn Archer, Ramona Dimu, Cristi Blanariu, and Sorin Losnita. 2017. “Observe,
Target, Engage, Respond (OTER): High-stake BehaviourAnalysis Using
an Integrated, Scientific Approach within an Airport context.” EIA White Paper Series:
EIA/SRI/OTP (April 2017). Accessed
online 24 May 2018.
Lingustic Politeness
Research Group
(eds). 2011. Discursive
Approaches to
Politeness. Berlin: Walther de Gruyter.
Locher, Miriam and Stephanie Schnur. 2017. “(Im)politeness
in Health
Settings” In The
Palgrave Handbook of Linguistic
(Im)politeness, ed.
by Jonathan Culpeper, Michael Haugh and Daniel Kadar, 689–711. London: Palgrave.
Locher, Miriam A. and Derek Bousfield. 2008. “Introduction: Impoliteness in power and language”. In Impoliteness in Language: Studies on its Interplay with Power in Theory and Practice, Handbook of Pragmatics, ed. by Miriam A. Locher and Derek Bousfield, 1–16. Berlin: De Gruyter.
Locher, Miriam and Richard Watts. 2005. “Politeness
Theory and Relational Work” Journal of Politeness
Research 1(1): 9–33.
Maynard, Douglas W. and Pamela L. Hudak. 2008. “SmallTalk,
High Stakes: Interactional Disattentiveness in the Context of Prosocial
Doctor-patient Interaction.” Language in
Society 37: 661–688.
Mullany, Louise. 2009. “Introduction:
Applying Politeness to Health Care
communication”. Journal of Politeness
Research 5 (1): 1–10.
Niedzielski, Nancy and Dennis Preston. 2000. Folk
Linguistics. Berlin: Mouton de Gruyter.
Niedzielski, Nancy and Denis Preston. 2007. “Folk
Pragmatics” In Handbook
of Pragmatics, ed.
by Jef Verscheuren and Eline Versluys, 1–12. Amsterdam: John Benjamins.
Niedzielski, Nancy and Dennis Preston. 2009. “Folk
Pragmatics” In Culture
and Language Use, ed.
by Gunter Senft, Jan-Ola Östman and Jef Verschueren, 146–155. Amsterdam: John Benjamins.
Orthaber, Sara and Rosina Marquez-Reiter. 2011. “‘Talk
to the Hand’. Complaints to a Public Transport
Company”. Journal of
Pragmatics 43(15): 3860–3870.
Perakyla, A. 1991. “Hope
Work in the Care of Seriously Ill
Patients.” Qualitative Health
Research 1 (4): 407–433.
Peräkylä, Anssi and Sanna Vehvilƒinen. 2003. “Conversation
Analysis and the Professional Stocks of Interactional
Knowledge.” Discourse and
Society 14: 727–750.
Price, Jeffrey, and Jeffrey S. Forrest. 2012. Practical Aviation Security: Predicting and Preventing Future Threats. Waltham, MA and Oxford: Butterworth-Heinemann.
Spencer-Oatey, Helen. 2000. Culturally
Speaking: Rapport Management through Talk across
Cultures. London: Continuum.
Spencer-Oatey, Helen. 2002. “Managing
Rapport in Talk: Using Rapport Sensitive Incidents to Explore the
Motivational Concerns underlying the Management of
Relations”. Journal of
Pragmatics 34(5): 529–54.
Spencer-Oatey, Helen. 2005. “Rapport
Management Theory and
Culture” Interactional
Pragmatics 2(3): 335–346.
Spencer-Oatey, Helen (ed). 2008. Culturally
Speaking: Culture, Communication and Politeness
Theory (2nd
edition). London: Continuum.
Spencer-Oatey, Helen. 2008. “Face,
(Im)politeness and
Rapport”. In Culturally
Speaking: Culture, Communication and Politeness
Theory, 2nd
edition, ed. by Helen Spencer-Oatey, 11–47. London: Continuum.
Spencer-Oatey, Helen and Franklin, Peter. 2009. Intercultural
Interaction: A Multidisciplinary Approach to Intercultural
Communication. Basingstoke: Palgrave Macmillan.
Tracy, Karen and Mary Caron. 2017. “How
the Language Style of Small Claims Judges Does Ideological
Work”. Journal of Language and Social
Psychology 36 (3): 321–342.
Tracy, Karen. 1997. Colloquium:
Dilemmas of Academic
Discourse. Norwood, N.J.: Ablex.
Tracy, Karen. 2011. “A
Facework
System of Minimal Politeness: Oral Argument in Appellate
Court”. Journal of Politeness
Research: Language, Behaviour,
Culture 7 (1): 123–145.
Tracy, Karen. 2016. Discourse,
Identity, and Social Change in The Marriage Equality
Debates. New York: Oxford University Press.
Verschueren, Jeff. 1999. Understanding
Pragmatics. London: Edward Arnold.
Voutilainen, Liisa. 2012. “Responding
to Emotion in Cognitive
Psychotherapy.” In Emotion
in Interaction, ed.
by Anssi Peräkylä, and Marja-Leena Sorjonen, 235–254. Oxford: Oxford University Press.
Watts, Richard. 2003. Politeness. Cambridge: Cambridge University Press.
Wenger, Etienne. 1999. Communities
of Practice: Learning, Meaning, and
Identity. Cambridge: Cambridge University Press.
Werth, Paul. 1999. Text
Worlds: Representing Conceptual Space in
Discourse. London: Longman.
Woydack, Johanna. 2019. Linguistic
Ethnography of a Multilingual Call
Center. London: Palgrave Macmillan.
Cited by (1)
Cited by one other publication
Orthaber, Sara
2023.
On (Im)politeness. In
(Im)politeness at a Slovenian Call Centre [
Advances in (Im)politeness Studies, ],
► pp. 11 ff.
This list is based on CrossRef data as of 30 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.