Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 273298
Archer, Dawn, and Cliff Lansley
2015 “Public Appeals, News Interviews and Crocodile Tears: an Argument for Multi-channel Analysis.” Corpora 10 (2): 231–258. DOI logoGoogle Scholar
Archer, Dawn, A. Garner, and Cliff Lansley
2019 “The Value of Linguistics in Assessing Potential Threats in an Airport Setting.” In Handbook of Language and Conflict, ed. by Lesley Jeffries, and Jim O’Driscoll, 454–471. London: Routledge. DOI logoGoogle Scholar
Bargiela, Francesca, Corinne Boz, Lily Gokzadze, Abdurrahman Hamza, Sara Mills, and Nino Rukhadze
2002 “Ethnocentrism, Politeness and Naming Strategies.” Working Papers on the Web. [URL]. Accessed 27/03/2017.
Brown, Penelope, and Stephen C. Levinson
1987Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Cialdini, Robert
1993Influence: The Psychology of Persuasion. New York: HarperCollins.Google Scholar
Coupland, Justine
(eds) 2014 [2000]Small Talk. London: Routledge. DOI logoGoogle Scholar
Epley, Nicholas, and Juliana Schroeder
2014 “Mistakenly Seeking Solitude.” Journal of Experimental Psychology (General) 143: 1980–1999. DOI logoGoogle Scholar
Davis, Martha, and Dean Hadiks
1995 “Demeanor and Credibility.” Semiotica 106: 5–54. DOI logoGoogle Scholar
Dersley, Ian, and Anthony Wooton
2000 “Complaint Sequences within Antagonistic Argument.” Research on Language and Social Interaction 33 (4): 375–406. DOI logoGoogle Scholar
Drew, Paul, and Elizabeth Holt
1988 “Complainable Matters: The Use of Idiomatic Expressions in Making Complaints.” Social Problems 35: 398–417. DOI logoGoogle Scholar
Duncan, Rob
2008Competitive Intelligence: Fast, Cheap and Ethical. Bloomington, IN: Author House.Google Scholar
Ewens, Sarah, Aldert Vrij, Minhwan Jang, and Eunkyung Jo
2014 “Drop the Small Talk When Establishing Baseline Behaviour in Interviews.” Journal of Investigative Psychology and Offender Profiling 11: 244–252. DOI logoGoogle Scholar
Forest, James J. F.
2008 “Modern Terrorist Threats to Aviation Security.” In Aviation Security Management, ed. by Andrew R. Thomas, 98–121. London: Greenwood Publishing Group.Google Scholar
Franzini, Louis R.
2012Just Kidding: Using Humour Effectively. Rowman and Littlefield Publishers: Plymouth.Google Scholar
Goffman, Erving
1959The Presentation of Self in Everyday Life. Garden City, NY: Anchor/ Doubleday.Google Scholar
1967Interaction Ritual. Essays in Face-to-Face Behavior. Chicago: Aldine.Google Scholar
Hadnagy, Christopher
2011Social Engineering: The Art of Human Hacking. Indianapolis: Wiley Publishing, Inc.Google Scholar
Holmes, Janet
1998 “Don’t Under-rate Small Talk”. NZ Business. April: 52.Google Scholar
2014 [2000] “Doing Collegiality and Keeping Control at Work: Small Talk in Government Departments.” In Small Talk, ed. by Justine Coupland, 32–61. Harlow, UK: Pearson. DOI logoGoogle Scholar
Inbau, Fred E., John E. Reid, Joseph P. Buckley, and Brian C. Jayne
2013Criminal Interrogation and Confessions. Fifth Edition. Burlington, MA: Jones and Bartlett Learning.Google Scholar
Karber, Phillip A.
2002 “Re-constructing Global Aviation in an Era of the Civil Aircraft as a Weapon of Destruction.” Harvard Journal of Law and Public Policy 78 (1): 781–814.Google Scholar
Kleinke, Chris L.
1986 “Gaze and Eye Contact: a Research Review.” Psychological Bulletin 100: 78. DOI logoGoogle Scholar
Lansley, Cliff, Aaron Garner, Dawn Archer, Ramona Dimu, Cristi Blanariu, and Sorin Losnita
2017 “Observe, Target, Engage, Respond (OTER): High-stake Behaviour Analysis Using an Integrated, Scientific Approach within an Airport Context.” EIA White Paper Series: EIA/SRI/OTP (April 2017). Available online, at: [URL] (retrieved 24/06/18).
Lansley, Cliff, Aaron Garner, Dawn Archer, and Sorin Losnita
2016 “The Impact of SCAnR Training for Air Marshals to Increase Accuracy of Real-time Lie/Truth Decisions.” Report for ARMLETT (Romania).Google Scholar
Laver, John
1975 “Communicative Functions of Phatic Communication”. In The Organization of Behaviour in Face-to-Face Interaction, ed. by Adam Kendon, Richard Harris, and Mary R. Key, 215–238. The Hague: Mouton. DOI logoGoogle Scholar
Lerner, Marcy, Ed Shen, Mark Oldman, Hussam Hamadeh, and Samer Hamadeh
2002Vault Guide to Schmoozing. New York: Vault, Inc.Google Scholar
Malinowski, Bronisław
1923 “The Problem of Meaning in Primitive Languages.” In The Meaning of Meaning, ed. by Charles K. Odgen, and Ivor A. Richards, 297–336. London: Routledge and Kegan Paul.Google Scholar
Mann, Ian
2012Hacking the Human: Social Engineering Techniques and Security Countermeasures. Aldershot: Gower Publishing Ltd.Google Scholar
Matarazzo, Joseph D., Arthur N. Wiens, Russell H. Jackson, and Thomas S. Manaugh
1970 “Interviewee Speech Behavior under Conditions of Endogenously-present and Exogenously-induced Motivational States.” Journal of Clinical Psychology 54: 15–26.Google Scholar
Maynard, Douglas W., and Pamela L. Hudak
(2008) “Small Talk, High Stakes: Interactional Disattentiveness in the Context of Prosocial Doctor-patient Interaction.” Language in Society 37: 661–688. DOI logoGoogle Scholar
McCarthy, Michael
2014 [2000] “Mutually Captive Audiences: Small Talk and the Genre of Close-contact Service Encounters.” In Small Talk, ed. by Justine Coupland, 84–109. London: Routledge. DOI logoGoogle Scholar
McKay, Matthew, Martha Davis, and Patrick Fanning
2009Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger.Google Scholar
Mirivel, Julien C., and Karen Tracy
2005 “Premeeting Talk: an Organizationally Crucial Form of Talk.” Research on Language and Social Interaction 38 (1): 1–34. DOI logoGoogle Scholar
McKenzie, Pamela J.
2010 “Informing Relationships: Small Talk, Informing and Relationship Building in – woman Interaction.” Information Research 15 (1): 1–25.Google Scholar
2013 “Elicitation”. Available online, at: [URL] (retrieved 16/08/17).
Nolan, John
1999Confidential: Uncover Your Competitors’ Top Business Secrets Legally and Quickly – and Protect Your Own. New York: HarperCollins Publishers.Google Scholar
Ormerod, Thomas C., and Coral J. Dando
2014 “Finding a Needle in a Haystack: Towards a Psychologically Informed Method for Aviation Security Screening.” Journal of Experimental Psychology: General 144: 76–84. DOI logoGoogle Scholar
O’Sullivan, Maureen, Paul Ekman, and Wallace V. Friesen
1988 “The Effect of Comparisons on Detecting Deceit.” Journal of Nonverbal Behavior 12: 203–216. DOI logoGoogle Scholar
Price, Jeffrey, and Jeffrey S. Forrest
2012Practical Aviation Security: Predicting and Preventing Future Threats. Waltham, MA and Oxford: Butterworth-Heinemann.Google Scholar
Ragan, Sandy L.
2014 [2000] “Sociable Talk in Women’s Health Care Contexts: Two Forms of Nonmedical Talk.” In Small talk, ed. by Justine Coupland, 269–287. London: Longman. DOI logoGoogle Scholar
Ravich, Timothy M.
2007 “Is Airline Passenger Profiling Necessary?University of Miami Law Review 62 (1): 1–57.Google Scholar
Reding, Anais, Anke Van Gorp, Kate Cox, Agnieszka Walczak, Chris Giacomantonio, and Stijn Hoorens
2014 “Handling Ethical Problems in Counterterrorism: An Inventory of Methods to Support Ethical Decisionmaking”. Cambridge, UK: RAND Europe. Available online, at: [URL] (retrieved 16/06/18).
Sandstrom, Gillian M., and Elizabeth W. Dunn
2014 “Social Interactions and Well-Being: The Surprising Power of Weak Ties.” Personality and Social Psychology, Bulletin 40: 910–922. DOI logoGoogle Scholar
Saville-Troike, Muriel
1985 “The place of silence in an integrated theory of communication.” In Perspectives on Silence, ed. by Deborah Tannen, and Muriel Saville-Troike, 3–18. Norwood, NJ: Ablex.Google Scholar
Scollon, Ron, and Suzie W. Scollon
1994 “Face Parameters in East-West Discourse.” In The Challenge of Facework: Cross-Cultural and Interpersonal Issues, ed. by Stella Ting-Toomey, 133–157. Albany: State University of New York Press.Google Scholar
Silke, Andrew
2010 “The Psychology of Counter-Terrorism: Critical Issues and Challenges.” In The Psychology of Counter-Terrorism, ed. by Andrew Silke, 1–18. London and New York: Routledge. DOI logoGoogle Scholar
Smith, T.
2011 “Next In Line For The TSA? A Thorough ‘Chat-Down’.” NPR (24 hour program stream) 16 August 2011 (accessed 27/03/19).Google Scholar
Spencer-Oatey, Helen D.
2007 “Theories of Identity and the Analysis of Face.” Journal of Pragmatics 39 (4): 639–656. DOI logoGoogle Scholar
Tedeshi, James T., and Valerie Melburg
1984 “Impression Management and Influence in the Organization.” In Research in the Sociology of Organizations, ed. by Samuel B. Bacharach, and Edward J. Lawler, 31–58. Greenwich, CT: JA.Google Scholar
Tracy, Karen
1990 “The Many Faces of Facework.” In Handbook of Language and Social Psychology, ed. by Howard Giles, and W. Peter Robinson, 209–226. Chichester, New York, Brisbane, Toronto and Singapore: John Wiley and Sons.Google Scholar
Tzanne, Angeliki
2000Talking at Cross-purposes: The Dynamics of Miscommunication. Amsterdam and Philadelphia: John Benjamins. DOI logoGoogle Scholar
Undeutsch, Udo
1967 “Beurteilung der glaubhaftigkeit von aussagen” [Evaluation of statement credibility/Statement validity assessment]. In Hand-buch der Psychologie (Vol. 11: Forensische Psychologie), ed. by Udo Undeutsch, 26–181. Göttingen, Germany: Hogrefe.Google Scholar
Vrij, Aldert
2006 “Challenging Interviewees during Interviews: The Potential Effects on Lie Detection.” Psychology, Crime and Law 12: 193–206. DOI logoGoogle Scholar
2008Detecting Lies and Deceit: Pitfalls and Opportunities. Chichester: John Wiley and Sons.Google Scholar
Vrij, Aldert, and Frans W. Winkel
1991 “Cultural Patterns in Dutch and Surinam Nonverbal Behavior: An Analysis of Simulated Police/Citizen Encounters.” Journal of Nonverbal Behavior 15: 169–184. DOI logoGoogle Scholar