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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 299–322

Chapter 13
The value of facework in crisis negotiation

With a focus on barricade situations

| Manchester Metropolitan University
Keywords: barricade, crisis negotiation, emotion(al state), face(work), hooks, influencing tactics, initial contact, modal worlds, reality paradigm, similarity
Article outline
  • 1.Introduction
    • 1.1Towards a linguistic toolkit of influencing strategies
    • 1.2The dataset
  • 2.Initial contact
  • 3.Acknowledging anxieties, sowing the seeds of an alternative future
  • 4.Belief-worlds, want-worlds and intent-worlds
  • 5.Influencing through (a temporary) connection
  • 6.(Temporarily) seeing experiences in a new kind of way
  • 7.Value of facework and other pragmatic concepts to crisis negotiators: A summary
  • Notes
  • References
Published online: 21 August 2020
DOI logo
https://doi.org/10.1075/pbns.311.13arc
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