Table of contents
Chapter 1.Introduction: Politeness in professional contexts
1
Part I.Politeness in medical contexts
23
Chapter 2.Learning to manage rapport in GP trainee encounters: A discursive politeness approach
25
Chapter 3.Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical
teams
55
Chapter 4.Take care of yourself: Negotiating moral and professional face in stroke
rehabilitation
85
Chapter 5.Politeness and relational work: In novel digital contexts of healthcare communication
107
Part II.Politeness in business and organisational contexts (including emails)
127
Chapter 6.Managing rapport in team conflicts: Dealing with “the elephant in the room”
129
Chapter 7.Intercultural (Im)politeness: Influences on the way professional British Sign Language/English
interpreters mediate im/polite language
151
Chapter 8.Towards folk pragmatics of call centre service encounters
179
Chapter 9.“I always use the word please”: The production and perception of English and Spanish workplace
emails
199
Chapter 10.“Music for your breakfast” relational work in a sole trader’s
intercultural business emails
225
Part III.Politeness in legal and security contexts
249
Chapter 11.Judicial questioning: How context shapes facework strategies
251
Chapter 12.Keeping airports safe: The value of small talk
273
Chapter 13.The value of facework in crisis negotiation: With a focus on barricade situations
299
Index
323
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