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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. v–vi

Table of contents

Chapter 1.Introduction: Politeness in professional contexts1
Part I.Politeness in medical contexts23
Chapter 2.Learning to manage rapport in GP trainee encounters: A discursive politeness approach25
Chapter 3.Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams55
Chapter 4.Take care of yourself: Negotiating moral and professional face in stroke rehabilitation85
Chapter 5.Politeness and relational work: In novel digital contexts of healthcare communication107
Part II.Politeness in business and organisational contexts (including emails)127
Chapter 6.Managing rapport in team conflicts: Dealing with “the elephant in the room”129
Chapter 7.Intercultural (Im)politeness: Influences on the way professional British Sign Language/English interpreters mediate im/polite language151
Chapter 8.Towards folk pragmatics of call centre service encounters179
Chapter 9.“I always use the word please”: The production and perception of English and Spanish workplace emails199
Chapter 10.“Music for your breakfast” relational work in a sole trader’s intercultural business emails225
Part III.Politeness in legal and security contexts249
Chapter 11.Judicial questioning: How context shapes facework strategies251
Chapter 12.Keeping airports safe: The value of small talk273
Chapter 13.The value of facework in crisis negotiation: With a focus on barricade situations299
Index323


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