Indirectness and effectiveness of requests in professional emails
A case study
Hassan Atifi | Tech-CICO (Université de Technologie de Troyes), France
Michel Marcoccia | Tech-CICO (Université de Technologie de Troyes), France
This chapter deals with the question: which strategies are used when formulating a
request in a particular context – workplace – and with a specific means of
communication (electronic mails). This research is based on a case study: the
analysis of 60 emails sent over two days by three employees of a large French
professional training company. Our research questions are: how are requests
formulated in organizational context? What relationship can we observe between
indirectness and effectiveness of email requests.
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