Building (dis-)affiliative medical relationships through interactional practices of knowledge management
A comparative study of German and Bosnian medical encounters
The goal of the current contribution is to consider and compare different aspects of (dys-)functional knowledge
management indexed by a conflict involving epistemics in Bosnian and German language. My research draws on 42 audiotaped
conversations of Bosnian and German doctors with their patients. The data was analyzed using Conversation Analysis.
This paper focuses first on the Bosnian data in which patients display an inability to provide the requested
information or display reduced access to information they are accountable for (Heritage
2012). Interactional practices of dysfunctional knowledge management lead to misunderstandings, a break in the
progressivity of the interaction, or face threatening actions such as criticism and disciplining of the patient (Holly 2001). In contrast, a focus on the German data shows a more patient-centered
approach which entails more active patient participation. Furthermore, German patients display higher medical knowledge and
more personal responsibility.
Article outline
- 1.Introduction
- 2.Data
- 3.Methodology
- 4.Findings
- 4.1Knowledge of medical history
- 4.2Self-care related knowledge
- 5.Discussion and conclusion
-
Notes
-
References
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