Managing Language

The discourse of corporate meetings

Francesca Bargiela | The Nottingham Trent University
Sandra J. Harris | The Nottingham Trent University
ISBN 9789027250575 (Eur) | EUR 115.00
ISBN 9781556198069 (USA) | USD 173.00
ISBN 9789027282668 | EUR 115.00 | USD 173.00
Google Play logo
The book attempts to answer the question: what do managers in multinational companies really do during meetings? Following fieldwork in three corporations in Britain and Italy, the picture that emerges is one that challenges the widespread understanding of meetings as boring, routine events in the life of an organisation. As the recordings analysed in the book show, organisational meanings and relations come into existence through verbal interaction; these are challenged and manipulated in a constant process of sense-making in search of coherence which engages managers in their daily work life. The pragmatics of pronominalisation, metaphors and discourse markers, as well as thematic development, reveal the dynamics of sense-making in both English and Italian. The ‘native’ perspective adopted in Part One of the book is complemented , in Part Two, by a contrastive study of the structural and pragmatic properties of meetings in the corporate and cultural contexts of the British and Italian multinationals, respectively. Finally, the intercultural dimension of corporate communication is vividly portrayed in the experience of managers of an Anglo-Italian joint venture examined in the concluding chapter.
[Pragmatics & Beyond New Series, 44] 1997.  ix, 295 pp.
Publishing status: Available
Table of Contents
“This is an important work on two counts: (1) it establishes the interdisciplinarity and multidisciplinarity of cross-cultural linguistics, and (2) it demonstrates that managerial science can profit from a consideration of the linguistic insights offered by the author.”
Cited by

Cited by 85 other publications

Angouri, Jo & Francesca Bargiela-Chiappini
2011. ‘So what problems bother you and you are not speeding up your work?’ Problem solving talk at work. Discourse & Communication 5:3  pp. 209 ff. DOI logo
Angouri, Jo & Meredith Marra
2011. ‘OK one last thing for today then’: Constructing Identities in Corporate Meeting Talk. In Constructing Identities at Work,  pp. 85 ff. DOI logo
Ashcraft, Karen Lee, Timothy R. Kuhn & François Cooren
2009. 1 Constitutional Amendments: “Materializing” Organizational Communication. Academy of Management Annals 3:1  pp. 1 ff. DOI logo
Ashcraft, Karen Lee, Timothy R. Kuhn & François Cooren
2009. 1 Constitutional Amendments: “Materializing” Organizational Communication. Academy of Management Annals 3:1  pp. 1 ff. DOI logo
Bargiela-Chiappini, Francesca, Anne Marie Bülow-Møller, Catherine Nickerson, Gina Poncini & Yunxia Zhu
2003. Five Perspectives on Intercultural Business Communication. Business Communication Quarterly 66:3  pp. 73 ff. DOI logo
Bargiela-Chiappini, Francesca & Catherine Nickerson
2003. Intercultural Business Communication: A rich field of studies. Journal of Intercultural Studies 24:1  pp. 3 ff. DOI logo
Bargiela-Chiappini, Francesca, Catherine Nickerson & Brigitte Planken
2007. A Guide to Resources for Business Discourse Research. In Business Discourse,  pp. 245 ff. DOI logo
Bargiela-Chiappini, Francesca, Catherine Nickerson & Brigitte Planken
2013. A Guide to Resources for Business Discourse Research. In Business Discourse,  pp. 311 ff. DOI logo
Bargiela‐Chiappini, Francesca
2007. Liminal ethnography: understanding segregated organisations. Qualitative Research in Organizations and Management: An International Journal 2:2  pp. 126 ff. DOI logo
Bargiela‐Chiappini, Francesca & Zuocheng Zhang
2012. Business English. In The Handbook of English for Specific Purposes,  pp. 193 ff. DOI logo
Baumann, Heide
2017. Stories of women at the top: narratives and counternarratives of women’s (non-)representation in executive leadership. Palgrave Communications 3:1 DOI logo
Baxter, Judith
2017. Chapter 2. Coping with uncertainty. In Identity Struggles [Discourse Approaches to Politics, Society and Culture, 69],  pp. 21 ff. DOI logo
Benoit-Barné, Chantal & François Cooren
2009. The Accomplishment of Authority Through Presentification. Management Communication Quarterly 23:1  pp. 5 ff. DOI logo
Bhatia, Vijay K. & Stephen Bremner
2012. English for Business Communication. Language Teaching 45:4  pp. 410 ff. DOI logo
Biber, Douglas & Susan Conrad
2019. Register, Genre, and Style, DOI logo
2012. Analyzing Languages for Specific Purposes Discourse. The Modern Language Journal 96:s1  pp. 43 ff. DOI logo
Chan, Angela
Charles, Mirjaliisa
1998. Europe: Oral Business Communication. Business Communication Quarterly 61:3  pp. 85 ff. DOI logo
Clarke, Ian, Winston Kwon & Ruth Wodak
2012. A Context‐sensitive Approach to Analysing Talk in Strategy Meetings. British Journal of Management 23:4  pp. 455 ff. DOI logo
Clifton, Jonathan
2014. Being in the Know: Socio-Epistemics and the Communicative Constitution of a Management Team. Organization Management Journal 11:1  pp. 4 ff. DOI logo
Crabb, Michael & Michael Heron
2023. Communication Challenges in Social Board Games. Simulation & Gaming 54:5  pp. 489 ff. DOI logo
Crawford Camiciottoli, Belinda
2010. Earnings calls: Exploring an emerging financial reporting genre. Discourse & Communication 4:4  pp. 343 ff. DOI logo
Crawford Camiciottoli, Belinda
2011. Ethics and Ethos in Financial Reporting. Business Communication Quarterly 74:3  pp. 298 ff. DOI logo
Crawford Camiciottoli, Belinda
2013. Oral financial reporting: A rhetorical analysis of earnings calls. FINANCIAL REPORTING :4  pp. 15 ff. DOI logo
Davies, Bethan
2022. Principles we talk by. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA)  pp. 203 ff. DOI logo
Drury, Helen
2018. Knowledge building. Australian Review of Applied Linguistics 41:2  pp. 157 ff. DOI logo
Du-Babcock, Bertha & Hiromasa Tanaka
2017. Leadership Construction in Intra-Asian English as Lingua Franca Decision-Making Meetings. International Journal of Business Communication 54:1  pp. 83 ff. DOI logo
Feng, Jiayu
2022. How an utterance is regarded as implying disagreement: an analysis of confirmation requests in Japanese decision-making meetings. Journal of Japanese Linguistics 38:1  pp. 97 ff. DOI logo
Forsgren, Emma & Ida Björkman
2021. Interactional practices in person‐centred care: Conversation analysis of nurse‐patient disagreement during self‐management support. Health Expectations 24:3  pp. 940 ff. DOI logo
Friginal, Eric
2008. Linguistic variation in the discourse of outsourced call centers. Discourse Studies 10:6  pp. 715 ff. DOI logo
Friginal, Eric
2022. I’m sorry, my what?. Sociolinguistic Studies 16:1 DOI logo
Friginal, Eric & Michael Cullom
2014. Saying ‘No’ in Philippine-based outsourced call center interactions. Asian Englishes 16:1  pp. 2 ff. DOI logo
Friginal, Eric, Pamela Pearson, Laura Di Ferrante, Lucy Pickering & Carrie Bruce
2013. Linguistic characteristics of AAC discourse in the workplace. Discourse Studies 15:3  pp. 279 ff. DOI logo
Gadelshina, Gyuzel
2020. Shared leadership: Struggles over meaning in daily instances of uncertainty. Leadership 16:5  pp. 522 ff. DOI logo
Gotti, Maurizio
2004. Specialised Discourse in Multilingual and Multicultural Contexts. ASp :45-46  pp. 5 ff. DOI logo
Grosjean, Sylvie
2013. Interagir pour savoir et s’organiser : une analyse des « savoirs-en-action » produits lors de réunions. Sciences de la société :88  pp. 58 ff. DOI logo
Grosjean, Sylvie
2016. Comment « donner forme » à des connaissances sensorielles en contexte de formation? Analyse des interactions lors d’une séance de formation en entreprise. Communiquer. Revue de communication sociale et publique :18  pp. 45 ff. DOI logo
Handford, Michael
2014. Cultural identities in international, interorganisational meetings: a corpus-informed discourse analysis of indexicalwe. Language and Intercultural Communication 14:1  pp. 41 ff. DOI logo
Haug, Christoph
2013. Organizing Spaces: Meeting Arenas as a Social Movement Infrastructure between Organization, Network, and Institution. Organization Studies 34:5-6  pp. 705 ff. DOI logo
Hofweber, Julia & Sylvia Jaworska
2022. Polite impoliteness? How power, gender and language background shape request strategies in English as a Business Lingua Franca (BELF) in corporate email exchanges. Journal of English as a Lingua Franca 11:2  pp. 223 ff. DOI logo
Holmes, Janet
1999. Women at work. Australian Review of Applied Linguistics 22:2  pp. 1 ff. DOI logo
Holmes, Janet
2012. Politeness in Intercultural Discourse and Communication. In The Handbook of Intercultural Discourse and Communication,  pp. 205 ff. DOI logo
Holmes, Janet, Stephanie Schnurr & Meredith Marra
2007. Leadership and communication: discursive evidence of a workplace culture change. Discourse & Communication 1:4  pp. 433 ff. DOI logo
Hutchby, Ian & Alison Dart
2018. ‘Let’s check-in with our tummies’: Orienting to feelings-talk in group supervision for psychotherapy counsellors. Discourse Studies 20:5  pp. 598 ff. DOI logo
Ilie, Cornelia, Catherine Nickerson & Brigitte Planken
2019. Research Methodologies and Business Discourse Teaching. In Teaching Business Discourse,  pp. 37 ff. DOI logo
Incelli, Ersilia
2008. Foreign language management in Lazio SMEs. Language Policy 7:2  pp. 99 ff. DOI logo
Jopek-Bosiacka, Anna
2010. Legal Communication: A Cross-Cultural Perspective, DOI logo
Jung, Yeonkwon
2022. Business Meeting. In Sociolinguistics and Business Talk,  pp. 57 ff. DOI logo
Jung, Yeonkwon
2022. Introduction. In Sociolinguistics and Business Talk,  pp. 1 ff. DOI logo
Koskela, Merja, Kaisa Koskinen & Nina Pilke
2017. Bilingual formal meeting as a context of translatoriality. Target. International Journal of Translation Studies  pp. 464 ff. DOI logo
Kwon, Winston, Ian Clarke & Ruth Wodak
2014. Micro‐Level Discursive Strategies for Constructing Shared Views around Strategic Issues in Team Meetings. Journal of Management Studies 51:2  pp. 265 ff. DOI logo
Laapotti, Tomi & Leena Mikkola
2019. Problem Talk in Management Group Meetings. Small Group Research 50:6  pp. 728 ff. DOI logo
Lazzaro-Salazar, Mariana Virginia, Meredith Marra, Janet Holmes & Bernadette Vine
2015. Doing power and negotiating through disagreement in public meetings. Pragmatics and Society 6:3  pp. 444 ff. DOI logo
Lee, William Wai Lam
2023. Representation of the “business‐self”: Professionals’ construction of multifaceted identities in written business communication. International Journal of Applied Linguistics DOI logo
Linde, Charlotte
2005. Narrative in Institutions. In The Handbook of Discourse Analysis,  pp. 518 ff. DOI logo
Machili, Ifigeneia, Jo Angouri & Nigel Harwood
2019. ‘The Snowball of Emails We Deal With’: CCing in Multinational Companies. Business and Professional Communication Quarterly 82:1  pp. 5 ff. DOI logo
Markaki, Vassiliki & Lorenza Mondada
2012. Embodied orientations towards co-participants in multinational meetings. Discourse Studies 14:1  pp. 31 ff. DOI logo
Marra, Meredith
2015. Workplace‐Meeting Discourse. In The International Encyclopedia of Language and Social Interaction,  pp. 1 ff. DOI logo
Marra, Meredith & Jo Angouri
2011. Investigating the Negotiation of Identity: A View from the Field of Workplace Discourse. In Constructing Identities at Work,  pp. 1 ff. DOI logo
Mondada, Lorenza
2012. The dynamics of embodied participation and language choice in multilingual meetings. Language in Society 41:2  pp. 213 ff. DOI logo
Mrowa-Hopkins, Colette & Antonelle Strambi
Nicolae, Adina Oana
2015. Leaders banking on ethos. In Persuasive Games in Political and Professional Dialogue [Dialogue Studies, 26],  pp. 217 ff. DOI logo
Nissi, Riikka & Esa Lehtinen
2022. Conducting a task while reconstructing its meaning. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA)  pp. 393 ff. DOI logo
Renkema, Jan & Christoph Schubert
Shilling, Chris & Philip A. Mellor
2022. Social character, interdependence, and the dualities of other‐directedness. The British Journal of Sociology 73:1  pp. 125 ff. DOI logo
Sifianou, Maria
2024. Dangerous politeness? Understandings of politeness in the COVID-19 era and beyond. Journal of Politeness Research 20:1  pp. 11 ff. DOI logo
Song, Xiao Ran & David Beckett
2013. Conceptualizing Leadership for a Globalizing China. In Culture and Gender in Leadership,  pp. 64 ff. DOI logo
Thomas, Gail Fann & Kimberlie J. Stephens
2015. An Introduction to Strategic Communication. International Journal of Business Communication 52:1  pp. 3 ff. DOI logo
Tracy, Karen & Aaron Dimock
2004. Chapter 4: Meetings: Discursive Sites for Building and Fragmenting Community. Communication Yearbook 28:1  pp. 127 ff. DOI logo
Tracy, Karen & Aaron Dimock
2004. Meetings: Discursive Sites for Building and Fragmenting Community. Annals of the International Communication Association 28:1  pp. 127 ff. DOI logo
Tracy, Karen, Susana Martinez-Guillem, Jessica S. Robles & Kimberly E. Casteline
2011. Critical Discourse Analysis and (U.S.) Communication Scholarship Recovering Old Connections, Envisioning New Ones. Annals of the International Communication Association 35:1  pp. 241 ff. DOI logo
Underwood, Tom W. & Jo Angouri
2021. “The people watching at home”. Journal of Language Aggression and Conflict 9:2  pp. 297 ff. DOI logo
Valentine, Deborah & Zhu Yunxia
2001. In this issue: Using a Knowledge-based Approach to Develop Student Intercultural Competence in Industry. Business Communication Quarterly 64:3  pp. 102 ff. DOI logo
van Horn, Stanley
2019. World Englishes and Global Commerce. In The Handbook of World Englishes,  pp. 635 ff. DOI logo
van Vree, Wilbert
2011. Meetings: The Frontline of Civilization. The Sociological Review 59:1_suppl  pp. 241 ff. DOI logo
Verschueren, Jef
2016. Contrastive pragmatics. In Handbook of Pragmatics, DOI logo
Verschueren, Jef
2022. Contrastive pragmatics. In Handbook of Pragmatics [Handbook of Pragmatics, ],  pp. 349 ff. DOI logo
Vladimirou, Dimitra
Wan, Jenny Yau-ni
2018. Functions of Frequently Used Back Channels in a Corpus of Intercultural Conversations between Hong Kong Chinese (HKC) and native English Speakers (NES). Journal of Intercultural Communication 18:1  pp. 1 ff. DOI logo
Wodak, Ruth, Michał Krzyżanowski & Bernhard Forchtner
2012. The interplay of language ideologies and contextual cues in multilingual interactions: Language choice and code-switching in European Union institutions. Language in Society 41:2  pp. 157 ff. DOI logo
Wodak, Ruth, Winston Kwon & Ian Clarke
2011. ‘Getting people on board’: Discursive leadership for consensus building in team meetings. Discourse & Society 22:5  pp. 592 ff. DOI logo
Zhu, Yunxia & Francesca Bargiela-Chiappini
2013. Balancing Emic and Etic: Situated Learning and Ethnography of Communication in Cross-Cultural Management Education. Academy of Management Learning & Education 12:3  pp. 380 ff. DOI logo
Åkerström, Malin, David Wästerfors & Sophia Yakhlef
2020. Meetings or Power Weeks? Boundary Work in a Transnational Police Project. Qualitative Sociology Review 16:3  pp. 70 ff. DOI logo
[no author supplied]
2006. References. In Gendered Talk at Work,  pp. 224 ff. DOI logo

This list is based on CrossRef data as of 16 april 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.


Main BIC Subject

CF: Linguistics

Main BISAC Subject

LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  97006894 | Marc record