Issues for Intercultural Communication at Work: Cooperation, Collaboration and Pleasure in Work

Cook-Gumperz, Jenny

doi:10.1075/pbns.81.09coo

Part of

Culture in Communication: Analyses of intercultural situations
Edited by Aldo Di Luzio, Susanne Günthner and Franca Orletti
[Pragmatics & Beyond New Series 81] 2001
► pp. 117–

Cooperation, Collaboration and Pleasure in Work

Issues for Intercultural Communication at Work

Jenny Cook-Gumperz

Published online: 31 December 2001

https://doi.org/10.1075/pbns.81.09coo

Cited by

Cited by 7 other publications

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Gagne, Christophe

2023. Chapter 8. A comparative study of nominal forms of address in metropolitan French and British English service encounters. In It's different with you [Topics in Address Research, 5], ► pp. 197 ff.

Rehbein, Jochen, Ortrud Gutjahr, Birgit Apfelbaum, Hans-Jürgen Lüsebrink, Astrid Erll, Marion Gymnich, Stefan Rieger, Heidrun Friese, Andreas Reckwitz, Jörn Rüsen, Rudolf Miller, Alexandra Babioch, Wolfgang Friedlmeier, Pradeep Chakkarath, Johannes Reichmayr, Klaus Ottomeyer, Walter Herzog, Elena Makarova, Thomas Göller, Georg Essen, Daniela Klaus, Bernhard Nauck & Jürgen Henze

2007. Disziplinäre und theoretische Zugänge. In Handbuch interkulturelle Kommunikation und Kompetenz, ► pp. 129 ff.

Stubbe, Maria, Kevin Dew, Lindsay Macdonald & Anthony Dowell

2021. Interactional Sociolinguistics: Tracking Patient-Initiated Questions Across an Episode of Care. In Analysing Health Communication, ► pp. 49 ff.

Woydack, Johanna

2019. The Final Stage of the Script’s Career: Enactment and Use of the Master Script. In Linguistic Ethnography of a Multilingual Call Center, ► pp. 141 ff.

Woydack, Johanna

2019. Standardization and Agency Intertwined. In Linguistic Ethnography of a Multilingual Call Center, ► pp. 179 ff.

Woydack, Johanna & Jane Lockwood

2021. “Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers. International Journal of Business Communication 58:3 ► pp. 333 ff.

Woydack, Johanna & Ben Rampton

2016. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Language in Society 45:5 ► pp. 709 ff.

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