Part of
Culture in Communication: Analyses of intercultural situationsEdited by Aldo Di Luzio, Susanne Günthner and Franca Orletti
[Pragmatics & Beyond New Series 81] 2001
► pp. 117–140
Edited by Aldo Di Luzio, Susanne Günthner and Franca Orletti
[Pragmatics & Beyond New Series 81] 2001
► pp. 117–140
Cooperation, Collaboration and Pleasure in Work
Issues for Intercultural Communication at Work
Cited by (7)
Cited by seven other publications
Gagne, Christophe
2023. Chapter 8. A comparative study of nominal forms of address in metropolitan French and British English service encounters. In It's different with you [Topics in Address Research, 5], ► pp. 197 ff. 
Stubbe, Maria, Kevin Dew, Lindsay Macdonald & Anthony Dowell
2021. Interactional Sociolinguistics: Tracking Patient-Initiated Questions Across an Episode of Care. In Analysing Health Communication, ► pp. 49 ff.
Woydack, Johanna & Jane Lockwood
2021. “Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers. International Journal of Business Communication 58:3 ► pp. 333 ff.
Woydack, Johanna
2019. The Final Stage of the Script’s Career: Enactment and Use of the Master Script. In Linguistic Ethnography of a Multilingual Call Center, ► pp. 141 ff.
Woydack, Johanna
2019. Standardization and Agency Intertwined. In Linguistic Ethnography of a Multilingual Call Center, ► pp. 179 ff.
Woydack, Johanna & Ben Rampton
2016. Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script. Language in Society 45:5 ► pp. 709 ff.
Rehbein, Jochen, Ortrud Gutjahr, Birgit Apfelbaum, Hans-Jürgen Lüsebrink, Astrid Erll, Marion Gymnich, Stefan Rieger, Heidrun Friese, Andreas Reckwitz, Jörn Rüsen, Rudolf Miller, Alexandra Babioch, Wolfgang Friedlmeier, Pradeep Chakkarath, Johannes Reichmayr, Klaus Ottomeyer, Walter Herzog, Elena Makarova, Thomas Göller, Georg Essen, Daniela Klaus, Bernhard Nauck & Jürgen Henze
2007. Disziplinäre und theoretische Zugänge. In Handbuch interkulturelle Kommunikation und Kompetenz, ► pp. 129 ff.
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