María de la O Hernández-López

María de la O Hernández-López

is author/editor of the following title:

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Technology Mediated Service Encounters
Edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
[Pragmatics & Beyond New Series, 300]  2019.  xi, 247 pp.

is author of the following articles:

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de la O Hernández-López, María.  “When travellers’ expectations are not met”. In Journal of Language Aggression and Conflict: Online-First Articles,
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Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López. 2019. “An introduction to technology mediated service encounters”. In Technology Mediated Service Encounters, 1–14
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de la O Hernández-López, María. 2019. “What makes a positive experience?”. Pragmatics and Society 10:2, 177–204