María de la O Hernández-López

List of John Benjamins publications for which María de la O Hernández-López plays a role.

Title

Technology Mediated Service Encounters

Edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López

[Pragmatics & Beyond New Series, 300] 2019. xi, 247 pp.
Subjects Communication Studies | Discourse studies | Pragmatics

Articles

Hernández-López, María de la O 2024 Millennial identity work in BlablaCar online reviewsPragmatics 34:1, pp. 134–159
In the age of Internet communication, car sharing as well as other types of sharing (accommodation, offices, etc.) has led to the emergence of the so-called sharing economy platforms, such as BlaBlaCar. Previous studies have demonstrated that millennials (i.e., those born between 1981 and 1999) are… read more | Article
In recent years, travellers have increasingly opted for sharing economy businesses, such as Airbnb. In contrast to other platforms for travellers, the Airbnb review system is characterised by its positivity bias, which implies that most of the users post enthusiastically positive reviews. Posting a… read more | Article
Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López 2019 An introduction to technology mediated service encountersTechnology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 1–14
Chapter
‘Sharing economy’ platforms such as Airbnb have recently given rise to new travel trends in which electronic word of mouth and interpersonal contact are central. This study examines 90 positive reviews, with a threefold objective: first, analyse what makes Airbnb a social platform; second,… read more | Article