Eric Friginal
List of John Benjamins publications for which Eric Friginal plays a role.
Journal
ISSN 2542-9477 | E-ISSN 2542-9485
Titles
Advances in Corpus-based Research on Academic Writing: Effects of discipline, register, and writer expertise
Edited by Ute Römer-Barron, Viviana Cortes and Eric Friginal
[Studies in Corpus Linguistics, 95] 2020. vi, 358 pp.
Subjects Corpus linguistics | Discourse studies | Pragmatics | Writing and literacy
The Language of Outsourced Call Centers: A corpus-based study of cross-cultural interaction
Eric Friginal
[Studies in Corpus Linguistics, 34] 2009. xxii, 319 pp.
Subjects Corpus linguistics | Discourse studies | English linguistics | Germanic linguistics | Pragmatics | Syntax | Theoretical linguistics
2023 Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal of Second Language Pronunciation 9:2, pp. 234–262 | Article
This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their… read more
2020 Introduction: Advances in corpus-based research on academic writing Advances in Corpus-based Research on Academic Writing: Effects of discipline, register, and writer expertise, Römer-Barron, Ute, Viviana Cortes and Eric Friginal (eds.), pp. 1–6 | Chapter
2019 An introduction to the ANAWC: The AAC and Non-AAC Workplace Corpus International Journal of Corpus Linguistics 24:2, pp. 229–244 | Article
This paper presents an overview of the Augmentative and Alternative Communication (AAC) and Non-AAC Workplace Corpus (ANAWC) (Pickering & Bruce, 2009). The corpus is the first resource of its kind that makes it possible to systematically study the typical language patterns of both AAC users and… read more
2015 Telephone interactions: A multidimensional comparison Corpus-based Research in Applied Linguistics: Studies in Honor of Doug Biber, Cortes, Viviana and Eniko Csomay (eds.), pp. 25–48 | Article
This chapter presents the functional features of linguistic dimensions from three telephone-based interactions: (1) customer service transactions (Call Center corpus), (2) telephone conversations between friends and family members (Call Home corpus), and (3) spontaneous telephone exchanges between… read more
2014 Chapter 4.2 Conducting Multi-Dimensional analysis using SPSS Multi-Dimensional Analysis, 25 years on: A tribute to Douglas Biber, Berber Sardinha, Tony and Marcia Veirano Pinto (eds.), pp. 297–316 | Article