Bethan Benwell
List of John Benjamins publications for which Bethan Benwell plays a role.
Articles
2017 Chapter 13. Managing patients’ expectations in telephone complaints in Scotland Identity Struggles: Evidence from workplaces around the world, Van De Mieroop, Dorien and Stephanie Schnurr (eds.), pp. 243–262 | Chapter
In this Conversation Analytical study we examine telephone complaints to the NHS which address a variety of issues raised by patients or their families. One area of ‘identity struggle’ for the patient caller is located in the difficult moral work that often needs to accompany the… read more
2002 7. Is there anything “new” about these lads? The textual and visual construction of masculinity in men’s magazines Gender Identity and Discourse Analysis, Litosseliti, Lia and Jane Sunderland (eds.), pp. 149–174 | Article
