Bethan Benwell

List of John Benjamins publications for which Bethan Benwell plays a role.


Benwell, Bethan and May McCreaddie 2017 Chapter 13. Managing patients’ expectations in telephone complaints in ScotlandIdentity Struggles: Evidence from workplaces around the world, Van De Mieroop, Dorien and Stephanie Schnurr (eds.), pp. 243–262 | Chapter
In this Conversation Analytical study we examine telephone complaints to the NHS which address a variety of issues raised by patients or their families. One area of ‘identity struggle’ for the patient caller is located in the difficult moral work that often needs to accompany the… read more