Bethan Benwell

Bethan Benwell

is author of the following articles:

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Benwell, Bethan and May McCreaddie. 2017. “Chapter 13. Managing patients’ expectations in telephone complaints in Scotland”. In Identity Struggles: Evidence from workplaces around the world, 243–262
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Benwell, Bethan. 2002. “7. Is there anything “new” about these lads?”. In Gender Identity and Discourse Analysis, 149–174
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Benwell, Bethan. 1999. “The organisation of knowledge in British university tutorial discourse”. Pragmatics  9:4, 535–565