Yves Van Vaerenbergh

List of John Benjamins publications for which Yves Van Vaerenbergh plays a role.


De Wilde, July, Ellen Van Praet and Yves Van Vaerenbergh 2019 Chapter 1. Language discordance and technological facilitation in health care service encounters: A contrastive experimentTechnology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 17–44 | Chapter
This chapter reports on the design and implementation of a multilingual, mobile app to facilitate the communication in language discordant face-to-face service encounters (SEs). It describes the results of a two-group between-subjects experiment, in which respondents (N = 20) were randomly assigned… read more