Irene Cenni
List of John Benjamins publications for which Irene Cenni plays a role.
Articles
2024 Revisiting adaptability: Reviews of Airbnb’s online experiences Structures in Discourse: Interaction, adaptability, and pragmatic functions, Gill, Martin, Aino Malmivirta and Brita Wårvik (eds.), pp. 156–175 | Chapter
Recognized for their influence on consumer decision-making, online consumer reviews have attracted the attention of scholars from marketing, consumer studies and tourism, as well as discourse studies. Taking Virtanen’s (2017) study of Amazon book reviews as our point of departure, this study… read more
2023 “Jerry was a terrific host!” “You were a brilliant guest!”: Reciprocal compliments on Airbnb Pragmatics and Society 14:1, pp. 117–142 | Article
Expanding the research investigating compliments in CMC genres, this study explores reciprocal compliments from consumers and service-providers on Airbnb, a major tourism platform. Specifically, the study examines distribution of compliments in both guest reviews of Online Experiences (a virtual… read more