Jiabei Hu
List of John Benjamins publications for which Jiabei Hu plays a role.
Article
2023 Getting involved or acting in defence: How a corporation uses the ritual act of apology in response to public criticism Pragmatics and Society 14:3, pp. 410–433 | Article
This study explores the business ritual practice of apology in corporate crisis management. By comparing the frequencies and analysing apology strategies from fifty local and nonlocal Chinese companies’ public letters of apology, we extend the politeness study of public apology to a broader… read more