Aki Tsunemoto

ORCID iD
ORCID logoorcid.org/0000-0001-5916-8586

List of John Benjamins publications for which Aki Tsunemoto plays a role.

Article

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Tsunemoto, Aki, Mark M. McAndrews, Pavel Trofimovich and Eric Friginal 2023 Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal of Second Language Pronunciation 9:2, pp. 234–262 | Article
This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their… read more