Nina Verberg

List of John Benjamins publications for which Nina Verberg plays a role.

Article

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Koole, Tom and Nina Verberg 2017 Aligning caller and call-taker: The opening phrase of Dutch emergency calls Pragmatics and Society 8:1, pp. 129–153 | Article
This paper reports on conversation analytic research for the Dutch national emergency call-centre. In a corpus study of 120 emergency calls we show that callers’ orientations to their communicative tasks are not aligned to the institutional communicative tasks of the call-takers. In a subsequent… read more