Phone calls are an essential communication channel in today’s contact centers, but they are more difficult to analyze than written or form-based interactions. To that end, companies have traditionally used surveys to gather feedback and gauge customer satisfaction. In this work, we study the… read more
Understanding the impact of robot errors in child-robot-interactions (CRI) is critical, as current technological systems are still limited and may randomly present a variety of mistakes during interactions with children. In this study we manipulate a task-based error of a NAO robot during a… read more
We examined the course of caregiver (CG) motherese and the course of the infant’s response based on home movies from two single cases: a boy with typical development (TD) and a boy with autistic development (AD). We first blindly assessed infant CG interaction using the Observer computer-based… read more