Anna Tereszkiewicz
List of John Benjamins publications for which Anna Tereszkiewicz plays a role.
Articles
2020 Complaint management on Twitter – evolution of interactional patterns on Polish corporate profiles Pragmatics 30:3, pp. 405–430 | Article
The study concerns complaint management on Polish brand profiles on Twitter. The aim was to investigate selected language properties of corporate tweets and trace potential changes in the interactional patterns on the profiles occurring between 2015 and 2017. The study focuses on the structure… read more
2019 Responding to customer complaints on English and Polish corporate profiles on Twitter Pragmatics and Society 10:2, pp. 205–229 | Article
The study investigates the strategies used by English and Polish companies in the process of handling customer complaints on Twitter. Since English and Polish are recognized as representatives of negative and positive politeness cultures, respectively, the analysis was to examine if there are… read more