Review published In:
Spanish in ContextVol. 14:2 (2017) ► pp.323–328
Book review
Félix-Brasdefer, J. César (2015). The Language of Service Encounters: A Pragmatic-Discursive Approach
Reviewed by
References
Referencias
Barron, Anne, and Klaus Schneider
2009 “Variational pragmatics: studying the impact of social factors on language use in interaction.” Intercultural Pragmatics 61: 425–442. 
Félix-Brasdefer, J. César
2015 The language of service encounters: A pragmatic-discursive approach. Cambridge: Cambridge University Press.
Spencer-Oatey, Helen
2000 “A problematic Chinese business visit to Britain: Issues of face.” In Culturally Speaking: Managing Rapport through Talk across Cultures, ed. by Helen Spencer-Oatey, 272–288. London: Continuum.