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Part of
Address Variation in Sociocultural Context: Region, power and distance in Italian service encounters
Agnese Bresin
[Topics in Address Research 2] 2021
► pp. 49–73

Chapter 3
Situational and interactional context of restaurant encounters

Article outline
  • 3.1Service encounters
    • 3.1.1Interlocutors’ roles in service encounters
    • 3.1.2Power dynamics in commercial service encounters
      • 3.1.2.1Power of the customer
      • 3.1.2.2Power of the service provider
      • 3.1.2.3Collaboration between customer and service provider
    • 3.1.3Balance between closeness and respectful distance
      • 3.1.3.1Perception of imbalance between closeness and distance
  • 3.2Address in Italian service encounters
    • 3.2.1Survey-based studies
    • 3.2.2Corpus-based studies
  • 3.3Restaurant encounters
    • 3.3.1Restaurant levels and language variation
    • 3.3.2Restaurant levels and types in Italy
    • 3.3.3Definition of restaurant levels in this study
  • 3.4Conclusions
  • Note