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Address Variation in Sociocultural Context: Region, power and distance in Italian service encounters
Agnese Bresin
[Topics in Address Research 2] 2021
► pp. xv–xv

List of figures

Figure 1.Customer–waiter relationship in semantic conflict
Figure 2.Resolution of semantic conflict in customer–waiter relationship
Figure 3.Research sites and relevant isoglosses
Figure 4.Map of Umbria dialect areas
Figure 5.La Spezia–Rimini line and Rome–Ancona line
Figure 6.Distribution of respondents’ ages by region
Figure 7.Frequency with which customers report being addressed with tu, voi, and lei
Figure 8.Frequency with which customers report addressing waiters with tu, voi, and lei
Figure 9.Frequency with which customers report being addressed with tu, by region
Figure 10.Frequency with which customers report being addressed with voi, by region
Figure 11.Frequency with which customers report being addressed with lei, by region
Figure 12.Percentage of customers who report frequently being addressed with tu, voi, and lei, by region
Figure 13.Frequency with which customers report addressing waiters with tu, by region
Figure 14.Frequency with which customers report addressing waiters with voi, by region
Figure 15.Frequency with which customers report addressing waiters with lei, by region
Figure 16.Percentage of customers who report frequently addressing waiters with tu, voi, and lei, by region
Figure 17.Frequency with which customers report being addressed with tu, by age
Figure 18.Frequency with which customers report being addressed with voi, by age
Figure 19.Frequency with which customers report being addressed with lei, by age
Figure 20.Percentage of customers who report frequently being addressed with tu, voi, and lei, by age
Figure 21.Frequency with which customers report addressing waiters with tu, by age
Figure 22.Frequency with which customers report addressing waiters with voi, by age
Figure 23.Frequency with which customers report addressing waiters with lei, by age
Figure 24.Percentage of customers who report frequently addressing waiters with tu, voi, and lei, by age
Figure 25.Frequency with which customers of high-level restaurants and other customers report being addressed with tu
Figure 26.Frequency with which customers of high-level restaurants and other customers report being addressed with voi
Figure 27.Frequency with which customers of high-level restaurants and other customers report being addressed with lei
Figure 28.Percentage of customers who report frequently being addressed with tu, voi, and lei, customers of high-level customers and other customers
Figure 29.Frequency with which customers of high-level restaurants and other customers report addressing waiters with tu
Figure 30.Frequency with which customers of high-level restaurants and other customers report addressing waiters with voi
Figure 31.Frequency with which customers of high-level restaurants and other customers report addressing waiters with lei
Figure 32.Percentage of customers who report frequently addressing waiters with tu, voi, and lei, customers of high-level customers and other customers
Figure 33.Frequency with which customers of low-level restaurants and other customers report being addressed with tu
Figure 34.Frequency with which customers of low-level restaurants and other customers report being addressed with voi
Figure 35.Frequency with which customers of low-level restaurants and other customers report being addressed with lei
Figure 36.Percentage of customers who report frequently being addressed with tu, voi, and lei, customers of low-level restaurants and other customers
Figure 37.Frequency with which customers of low-level restaurants and other customers report addressing waiters with tu
Figure 38.Frequency with which customers of low-level restaurants and other customers report addressing waiters with voi
Figure 39.Frequency with which customers of low-level restaurants and other customers report addressing waiters with lei
Figure 40.Percentage of customers who report frequently addressing waiters with tu, voi, and lei, customers of low-level restaurants and other customers
Figure 41.Frequency with which customers in Salento report being addressed with tu, voi, and lei
Figure 42.Frequency with which customers in Salento report addressing waiters with tu, voi, and lei
Figure 43.Frequency with which Salento customers report being addressed with voi, by age
Figure 44.Frequency with which Salento customers report addressing waiters with voi, by age
Figure 45.Frequency with which Salento customers report being addressed with voi, by gender
Figure 46.Frequency with which Salento customers report addressing waiters with voi, by gender
Figure 47.Frequency with which customers of low-level restaurants and other customers in Salento report being addressed with voi
Figure 48.Frequency with which customers of low-level restaurants and other customers in Salento report addressing waiters with voi
Figure 49.Frequency with which customers in Umbria report being addressed with tu, by dialect area
Figure 50.Frequency with which customers in Umbria report being addressed with voi, by dialect area
Figure 51.Frequency with which customers in Umbria report being addressed with lei, by dialect area
Figure 52.Percentage of customers in Umbria who report frequently being addressed with tu, voi, and lei, by dialect area
Figure 53.Frequency with which customers in Umbria report addressing waiters with tu, by dialect area
Figure 54.Frequency with which customers in Umbria report addressing waiters with voi, by dialect area
Figure 55.Frequency with which customers in Umbria report addressing waiters with lei, by dialect area
Figure 56.Percentage of customers in Umbria who report frequently addressing waiters with tu, voi, and lei, by dialect area
Figure 57.Percentage of customers who report frequently being addressed with tu, voi, and lei in the six regions examined
Figure 58.Percentage of customers who report frequently addressing waiters with tu, voi, and lei in the six regions examined