Article published In:
Translation and Interpreting StudiesVol. 13:2 (2018) ► pp.250–268
Interpreting services in the Western Cape Legislature
An exploratory analysis
This article investigates the standard of interpreting services in the Western Cape Provincial Legislature/Parliament to examine the concept of quality in interpreting. This study includes interviews and open-ended discussions with language practitioners, interpreters, and members of parliament. By means of a questionnaire, interpreters provided feedback on their training, working conditions, and their work experience, while the standard of the interpreting service was assessed by users of interpreting services who rated the service on eleven different levels. These different levels were derived from previous studies to connect the literature with the outcomes of the collected data. The article concludes that there is much room for improvement of the interpreting service currently provided at the provincial legislature. Furthermore, the study revealed a lack of understanding and awareness of what interpreting entails and the value of an interpreting service.
Keywords: multilingualism, parliament, quality, interpreting training, Western Cape
Article outline
- Introduction and background
- Literature review
- Parliamentary context: Western Cape provincial parliament
- Methods
- Interviews
- Interviews with interpreters
- Interviews with language practitioners
- Open-ended discussions with end-users
- Questionnaires
- Results of interpreter questionnaire
- Qualitative analysis of end-user data
- Discussion
- Conclusion
- Note
-
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2019. Translation and development: (non-)translation and material exclusion in South Africa. Southern African Linguistics and Applied Language Studies 37:3 ► pp. 247 ff. 
Ouyang, Lingwei, Qianxi Lv & Junying Liang
2021. Coh-Metrix Model-Based Automatic Assessment of Interpreting Quality. In Testing and Assessment of Interpreting [New Frontiers in Translation Studies, ], ► pp. 179 ff.
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