Article published In:
Australian Review of Applied Linguistics
Vol. 31:2 (2008) ► pp.15.115.18
References
Batstone, R.
(2002) Contexts of engagement: A discourse perspective on ‘intake’ and ‘pushed output’. System, (301), 1&14. DOI logoGoogle Scholar
Bolitho, R.; Carter, R.; Hughes, R.; Ivanic, R; Masuhara, H.; Tomlinson, B.
(2003) Ten questions about language awareness. ELT Journal, 57(3), 251&259. DOI logoGoogle Scholar
Bordia, S.; Wales, M. L.; Pittam, J.
(2006) Role of student expectations in TESOL. TESOL in Context, 161, 10&17.Google Scholar
Bordia, S.; Wales, M. L.; Pittam, J.; Gallois, C.
(2006) Student expectations of TESOL programs: Student and teacher perspectives. Australian Review of Applied Linguistics, 291, 4.1–4.21. DOI logoGoogle Scholar
Calvert, P.
(2001) International variations in measuring customer expectations. Library Trends, 491, 732&757.Google Scholar
Clément, R.; Dörnyei, Z.; Noels, K.
(1994) Motivation, self-confidence, and group cohesion in the foreign language classroom. Language Learning, 441, 417&448. DOI logoGoogle Scholar
Cook, C.; Heath, F.
(2001) Users’ perceptions of library service quality: A LibQual+ qualitative study. Library Trends, 491, 548&583.Google Scholar
Elkhafaifi, H.
(2005) Listening comprehension and anxiety in the Arabic language classroom. Modern Language Journal, 891, 206&220. DOI logoGoogle Scholar
Field, A.
(2005) Discovering statistics using SPSS. London: Sage.Google Scholar
Fitzpatrick, T.; Wray, A.
(2006) Breaking up is not so hard to do: Individual differences in L2 memorization. Canadian Modern Language Review, 631, 35&58. DOI logoGoogle Scholar
Freeman, D.; Freeman, Y.
(2000) Meeting the needs of English language learners. Talking Points, 121, 2&7.Google Scholar
Gardner, R. C.; Lambert, W.
(1959) Motivation variables in second language acquisition. Canadian Journal of Psychology, 131, 266&272. DOI logoGoogle Scholar
Gardner, R. C.; Masgoret, A. M; Tennant, J.; Mihic, L.
(2004) Integrative motivation: Changes during a year-long intermediate-level language course. Language Learning, 541, 1&34. DOI logoGoogle Scholar
Gilly, M.; Cron; W. L.; Barry, T. E.
(1983) The expectation-performance comparison process: an investigation of expectation types. In R.L. Day and H.K. Hunt (eds), International fare in consumer satisfaction and complaining behaviour (pp. 10–16). Bloomington, Indiana: School of Business, Indiana University.Google Scholar
Halstead, D.; Hartman, D.; Schmidt, S. L.
(1994) Multisource effects on the satisfaction formation process. Journal of the Academy of Marketing Science, 221, 114&129. DOI logoGoogle Scholar
Hampton, G. M.
(1993) Gap analysis of college student satisfaction as a measure of professional service quality. Journal of Professional Services Marketing, 91, 115&128. DOI logoGoogle Scholar
Ho, J.; Crowley, G.
(2003) User perceptions of the ‘reliability’ of library services at Texas A&M University: A focus group study. The Journal of Academic Librarianship, 291, 82&87. DOI logoGoogle Scholar
Hughes, R.
(ed.) (2005) Spoken English, Applied Linguistics and TESOL: Challenges for theory and practice. London: Palgrave Macmillan.Google Scholar
Krashen, S.
(1981) The ‘fundamental pedagogic principle’ in second language teaching. Studia Linguistica, 351, 50&70. DOI logoGoogle Scholar
Martin, S.
(2003) Using SERVQUAL in health libraries across Somerset, Devon and Cornwall. Health Information and Libraries Journal, 201, 15&21. DOI logoGoogle Scholar
McKinney, V.; Yoon, K.; Zahedi, F.
(2002) The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 31, 296&315. DOI logoGoogle Scholar
Nitecki, D.
(1996) Changing the concept and measure of service quality in academic libraries. The Journal of Academic Librarianship, 221, 181&190. DOI logoGoogle Scholar
Nitecki, D.; Hernon, P.
(2000) Measuring service quality at Yale University’s libraries. The Journal of Academic Librarianship, 261, 259&273. DOI logoGoogle Scholar
Nunan, D.
(2001) English as a global language. TESOL Quarterly, 351, 605&606. DOI logoGoogle Scholar
Ozge, U.
(2001) Patient satisfaction with nursing care at a university hospital in Turkey. Journal of Nursing Care Quality, 161, 24&33. DOI logoGoogle Scholar
Parasuraman, A.; Zeithaml, V. A; Berry, L. L.
(1988) SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retailing, 641, 12&40.Google Scholar
Pennycook, A.
(1994) The cultural politics of English as an international language. New York: Longman.Google Scholar
Richards, L.; Richards, T.
(1981) NUDIST: A computer assisted technique for thematic analysis of unstructured data. Bundoora, Vic.: Dept. of Sociology, La Trobe University.Google Scholar
Samimy, K. K.
(1994) Teaching Japanese: Consideration of learners’ affective variables. Theory to Practice, 331, 29&22.Google Scholar
Santos, J.; Boote, J.
(2003) A theoretical exploration and model of consumer expectations, post-purchase affective states and affective behaviour. Journal of Consumer Behaviour, 31, 142&156. DOI logoGoogle Scholar
Schumann, J.
(1978) The pidginization process: A model for second language acquisition. Rowley, Massachusetts: Newbury House.Google Scholar
Suh, K.; Kim, S.; Lee, J.
(1994) End-user’s disconfirmed expectations and the success of information systems. Information Resources Management Journal, 71, 30&39. DOI logoGoogle Scholar
Tan, K.; Kek, S.
(2004).Service quality in higher education using an enhanced SERVQUAL approach. Quality in Higher Education, 101, 17&24. DOI logoGoogle Scholar
Zeithaml, V. A.; Berry, L. L; Parasuraman, A.
(1993) The nature of determinants of customer expectations of service. Journal of the Academy of Marketing Science, 211, 1&12. DOI logoGoogle Scholar
Cited by

Cited by 4 other publications

Fenton-Smith, Ben, Pamela Humphreys, Ian Walkinshaw, Rowan Michael & Ana Lobo
2017. Implementing a university-wide credit-bearing English language enhancement programme: issues emerging from practice. Studies in Higher Education 42:3  pp. 463 ff. DOI logo
Mori, Yoko & Elke Stracke
2022. Student teachers’ expectations and their sense of fulfillment in a TESOL program. Australian Review of Applied Linguistics 45:3  pp. 322 ff. DOI logo
Oliver, Rhonda, Honglin Chen & Stephen Moore
2016. Review of selected research in applied linguistics published in Australia (2008–2014). Language Teaching 49:4  pp. 513 ff. DOI logo
Walker, John
2010. Chapter Four Student views of ELT service. In Service, Satisfaction, and Climate: Perspectives on Management in English Language Teaching [Innovation and Leadership in English Language Teaching, 2],  pp. 53 ff. DOI logo

This list is based on CrossRef data as of 28 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.