Edited by Keiran J. Dunne and Elena S. Dunne
[American Translators Association Scholarly Monograph Series XVI] 2011
► pp. 51–68
Most Language Service Providers (LSPs) have implemented some form of project management system. As the LSP grows and diversifies, the system will initially accommodate increased demands, but continued growth will eventually strain the system to its breaking point. At this critical juncture and under tremendous pressure, the LSP must decide whether to modify the existing system, build a new system or consider buying an off-the-shelf solution. A better approach to making such an important decision is to proactively review the project management system periodically, as part of the organization’s ongoing evaluation of its processes and procedures. This chapter provides a methodology and specific tools to facilitate this evaluation and improve the LSP’s decision-making process.