The Pragmatics of Sensitive Activities in Institutional Discourse

| University of Manchester
| University of Surrey
ISBN 9789027263674 | EUR 85.00 | USD 128.00
ISBN 9789027263681 | EUR 85.00 | USD 128.00
This volume examines the way participants orient to aspects of their interactions with others as interpersonally sensitive across an array of languages and contemporary institutional settings. The individual chapters address interactional episodes where the participants signal that elements of the exchanges they are engaged in are problematic in terms of the vulnerability of their own and/or each other’s face and the role-identities assumed throughout the interactions.

The volume contributors examine a range of activities. In some of these, an orientation to interpersonal sensitivity is expected, such as citizens’ encounters with traffic police officers, negotiations with a line manager, political news interviews, or public inquiries. Other types of activity, such as service calls or guided tours, involve no such expectations in and of themselves. In some cases, the situated vulnerabilities studied here, whether expected or not, lead to deviation from the expected trajectory of the communicative event, with implications for goal achievement.

The collection of papers draws on diverse analytic perspectives. These include interactional discourse analysis, interactional linguistics, and conversation analysis. The diversity of languages and institutional environments examined will be of interest to students and scholars with an interest in face-to-face interaction and serve to stimulate debate in the field of pragmatics and beyond.

Originally published as special issue of Pragmatics and Society 7:4 (2016).
[Benjamins Current Topics, 96]  2018.  v, 194 pp.
Publishing status: Available
Table of Contents
Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter
Requests and counters in Russian traffic police officer-citizen encounters: Face and identity implications
Rosina Márquez Reiter, Kristina Ganchenko and Anna Charalambidou
Negotiating with the Boss: An inter- and cross-cultural perspective on problematic talk
Lars Fant and Annika Denke
Evading and resisting answering: An analysis of Mexican Spanish news interviews
Ariel Vázquez Carranza
Apologies made at the Leveson Inquiry: Triggers and responses
James Murphy
When questioners count on recipients’ lack of knowledge: A recurring ‘question-answer’ format in guided tours
Anna Claudia Ticca and Véronique Traverso
When routine calls for information become interpersonally sensitive
Sara Orthaber and Rosina Márquez Reiter
Patterns of thanking in the closing section of UK service calls: Marking conversational macro-structure vs managing interpersonal relations
Maj-Britt Mosegaard Hansen
Cited by

Cited by 1 other publications

Jagodziński, Piotr
2020.  In Politeness in Professional Contexts [Pragmatics & Beyond New Series, 311],  pp. 179 ff. Crossref logo

This list is based on CrossRef data as of 25 november 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects & Metadata
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009030 – LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2018014192 | Marc record