Table of contents
Introduction
1–5
Requests and counters in Russian traffic police officer-citizen encounters
Face and identity implications
7–33
Negotiating with the Boss
An inter- and cross-cultural perspective on problematic talk
35–63
Evading and resisting answering
An analysis of Mexican Spanish news interviews
65–89
Apologies made at the Leveson Inquiry
Triggers and responses
91–113
When questioners count on recipients’ lack of knowledge
A recurring ‘question-answer’ format in guided tours
115–133
When routine calls for information become interpersonally sensitive
135–160
Patterns of thanking in the closing section of UK service calls
Marking conversational macro-structure vs managing interpersonal relations
161–189
Index
191
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