Part of
Interpreting in a Changing Landscape: Selected papers from Critical Link 6Edited by Christina Schäffner, Krzysztof Kredens and Yvonne Fowler
[Benjamins Translation Library 109] 2013
► pp. 61–82
Edited by Christina Schäffner, Krzysztof Kredens and Yvonne Fowler
[Benjamins Translation Library 109] 2013
► pp. 61–82
From chaos to cultural competence
Analyzing language access to public institutions
This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of ‘chaos’, where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.
Cited by
Cited by 2 other publications
Leung, Ester S.M.
2020. Chapter 11. Medical interpreting as an emerging profession in Hong Kong. In Interpreting in Legal and Healthcare Settings [Benjamins Translation Library, 151], ► pp. 265 ff. 
Niemants, Natacha
2016. La responsabilité du médiateur dans l’accès aux soins des immigrés. Éla. Études de linguistique appliquée N° 181:1 ► pp. 55 ff.
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