Edited by Christina Schäffner, Krzysztof Kredens and Yvonne Fowler
[Benjamins Translation Library 109] 2013
► pp. 61–82
This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of ‘chaos’, where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.
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