From chaos to cultural competence
Analyzing language access to public institutions
This paper presents a sociological, five-stage model for analyzing the development of language access services in the public sector. The process starts with a state of ‘chaos’, where no institutionalized or professional solutions facilitate communication between service providers and clients from linguistic minorities, to a state in which the public sphere is linguistically accessible, as part of a comprehensive policy of cultural competence. As a case study, the model will analyze processes taking place in Israeli society since the 1990s.
Cited by (2)
Cited by two other publications
Niemants, Natacha
2016.
La responsabilité du médiateur dans l’accès aux soins des immigrés.
Éla. Études de linguistique appliquée N° 181:1
► pp. 55 ff.
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