Chapter published in:
Interpreting in Legal and Healthcare Settings: Perspectives on research and trainingEdited by Eva N.S. Ng and Ineke H.M. Crezee
[Benjamins Translation Library 151] 2020
► pp. 211–242
Chapter 9Exploring role expectations of healthcare interpreters in New
Zealand
Reports from practising healthcare interpreters
in New Zealand suggest that they and the health professionals they
work with often have conflicting understandings of the healthcare
interpreter role. This chapter reports on the findings of a series
of surveys among health professionals and healthcare interpreters in
New Zealand designed to investigate these differences. Separate
surveys were posted for health professionals and healthcare
interpreters respectively and answers as to role expectations were
compared. The survey findings showed that health professionals’ role
expectations conflicted with the code of ethics followed by New
Zealand trained interpreters in some key areas. It is hoped that
these findings may provide insights which can be addressed in
interpreter education or in professional development sessions for
health professionals working with interpreters.
Keywords: healthcare interpreter role, health interpreting, healthcare interpreter role expectation, interpreter code of ethics, interpreter education, New Zealand healthcare system, interpreter visibility, accuracy, confidentiality, interpreter competence
Article outline
- 1.Introduction and background
- 1.1Contextual background that motivated the investigation
- 2.Literature
- 2.1Public service interpreting and the issue of invisibility
- 2.2Issues related to professional healthcare interpreting
- 2.3Accuracy, impartiality, advocacy, cultural brokering
- 2.4Healthcare interpreter role in practice
- 3.Methodology
- 3.1Surveys
- 3.2Ethics approval
- 4.Analysis and findings
- 4.1Respondents
- 5.Findings
- 5.1Interpreter visibility
- 5.2Confidentiality
- 5.3Competence
- 5.4Impartiality
- 5.5Accuracy
- 5.6Clarity of role boundaries
- 6.Conclusion
-
References
Published online: 03 June 2020
https://doi.org/10.1075/btl.151.09cre
https://doi.org/10.1075/btl.151.09cre
References
Abdel Latif, Muhammad M. M.
Angelelli, Claudia
Auckland District
Health
Board
n.d. “Interpreting
Services.” https://interpreters.adhb.govt.nz/(S(v2nn3meyrgd423oz4ti04dev))/InterpretingServices.aspx (accessed October 20,
2018).
Australian Institute
of Interpreters and
Translators
2012 “Ausit
Code of Ethics and Code of Conduct. Australian Institute of
Interpreters and Translators.” http://www.ausit.org/AUSIT/Documents/Code_Of_Ethics_Full.pdf (accessed October 21,
2018).
Bowen-Bailey, Doug
2017 “Exploring
Emerging Paradigms in Interpreting
Practice.” [Webinar]. AUT University. https://livestream.com/accounts/5183627/events/6895027 (accessed October 20,
2018).
California Healthcare
Interpreting
Association
2017 “California
Standards for Healthcare Interpreters – Ethical Principles,
Protocols, and Guidance on Roles &
Interventions.” California
Healthcare Interpreting Association. http://www.chiaonline.org/resources/Pictures/CHIA_standards_manual_%20March%202017.pdf (accessed October 20,
2018).
Chen, Mai
2015 “Superdiversity
Stocktake: Implications for Business, Government and New
Zealand.” The Superdiversity
Centre for Law, Policy and Business. http://www.chenpalmer.com/wp-content/uploads/Superdiversity_Stocktake.pdf (accessed November 8,
2018).
Cheng, Qianya
Crezee, Ineke
D’Ardenne, Patricia, and Elly Farmer
Davidson, Brad
Dean, Robyn K., and Robert Q. Pollard
Gentile, Adolfo, Uldis Ozolins, and Mary Vasilakakos
2017 “Can
the Mode of Interpreting Have an Impact on the Way the
Accused Is Assessed by
Jurors?” Keynote address
presented at the First
International Conference on Legal and Healthcare
Interpreting, The University of Hong
Kong, Hong
Kong, February 24–25,
2017.
Health and Disability
Commissioner
1996 “The
Code of Health and Disability Services Consumers’
Rights.” Office of the Health
and Disability Commissioner. https://www.hdc.org.nz/your-rights/about-the-code/code-of-health-and-disability-services-consumers-rights/ (accessed October 10,
2018).
Jacobsen, Bente
Karasek, Robert
Krystallidou, Demi
Magill, Delys
Major, George
Merlini, Raffaela, and Roberta Favaron
Metzger, Melanie
Meyer, Bernd, Birte Pawlack, and Ortrun Kliche
Mikkelson, Holly
NSW Health Care
Interpreter
Service
2014 “Interpreting
in Healthcare: Guidelines for
Interpreters.” New South
Wales Government (Health). https://www.slhd.nsw.gov.au/interpreters/pdf/Guidelines%20for%20HCIS.pdf (accessed October 10,
2018).
NZSTI
2013 “Code
of Ethics. New Zealand Society of Translators and
Interpreters.” http://www.nzsti.org/assets/uploads/files/nzsti_code_of_ethics_and_code_of_conduct_may_2013.pdf (accessed November 7,
2018).
Pöchhacker, Franz
Pym, Anthony
2017 “Literacy
As an Aim for Translation.” http://usuaris.tinet.cat/apym/on-line/powerpoint.html (accessed July 8,
2019).
Ra, Sophia
2017 “Should
Healthcare Interpreters Provide Cultural
Information?” Paper
presented at the First
International Conference on Legal and Healthcare
Interpreting, Hong Kong University, The University of Hong
Kong, Hong
Kong, February 24–25,
2017.
Reddy, Michael
Sleptsova, Marina, Heidemarie Weber, Andrea C. Schöpf, Matthias Nübling, Naser Morina, Gertrud Hofer, and Wolf Langewitz
SLIANZ
2012 “Code
of Ethics and Conduct.” https://slianz.org.nz/working-with-interpreters/code-of-ethics-code-of-conduct/ (accessed November 8,
2018).
Tebble, Helen
The National Council
on Interpreting in Health
Care
2004 A
National Code of Ethics for Interpreters in Health
Care. https://www.ncihc.org/assets/documents/publications/NCIHC%20National%20Code%20of%20Ethics.pdf (accessed November 8,
2018).
Valero-Garcés, Carmen
van Boven, Job, Niels Chavannes, Tys van der Molen, Maureen Rutten-van Mölken, Maarten Postma, and Stefan Vegter
Wadensjö, Cecilia
Wang, Dingyi Danny
Witter-Merithew, A.
1999 “From
Benevolent Care-Taker to Ally: The Evolving Role of Sign
Language Interpreters in the United States of
America.” The National
Consortium of Interpreter Education
Centers. http://www.interpretereducation.org/wp-content/uploads/2014/04/From-Benevolent-Caretaker.pdf (accessed October 10,
2018).
Cited by
Cited by 1 other publications
Enríquez Raído, Vanessa, Ineke Crezee & Quintin Ridgeway
This list is based on CrossRef data as of 01 april 2022. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.