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Interpreting in Legal and Healthcare Settings: Perspectives on research and training
Edited by Eva N.S. Ng and Ineke H.M. Crezee
[Benjamins Translation Library 151] 2020
► pp. 243–261

Chapter 10
Communication issues during triage in a paediatric emergency department

Nurses’ perspectives

This chapter presents the results of a questionnaire-based study carried out in the paediatric emergency department of one of the main hospitals in the Region of Murcia (south-eastern Spain). It explores the perceptions of the triage nurses who communicate with immigrant children and their families, and the current solutions being applied to address those communication needs. The results show that nurses experience mainly linguistic difficulties when communicating with non-Spanish-speaking patients and their families, and that informal, ad hoc solutions are the order of the day.

Keywords: triage, paediatric emergency department, communication problems, interpreting
Article outline
  • 1.Introduction
  • 2.Legal background
  • 3.Health services and language barriers
    • 3.1Emergency departments (ED) and language barriers
    • 3.2Communication with non-Spanish speakers in public settings in Spain
    • 3.3Communication with non-Spanish speakers in health settings in Spain
    • 3.4Communication with non-Spanish speakers in health settings in the Region of Murcia
    • 3.5Foreign population in the Region of Murcia
  • 4.Descriptive research
    • 4.1Questionnaire design and content
    • 4.2Administration of the questionnaire, target population and sampling technique
  • 5.Results of the research
    • 5.1Profile of respondents
    • 5.2Nationalities of children
    • 5.3Nurses’ perceptions of language barriers
    • 5.4Communication with ill immigrant children’s families
    • 5.5Training of communication facilitators
    • 5.6Desired profile and training of communication facilitators
    • 5.7Working with professional communication facilitators
    • 5.8Open-ended question
  • 6.Conclusions
  • Notes
  • References
Published online: 3 June 2020
DOI logo
https://doi.org/10.1075/btl.151.10fou
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