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Identity Struggles: Evidence from workplaces around the world
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McCreaddie, May, Bethan Benwell & Alice Gritti
2018. Traumatic journeys; understanding the rhetoric of patients’ complaints. BMC Health Services Research 18:1 Crossref logo
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2021. A qualitative study of National Health Service (NHS) complaint-responses. BMC Health Services Research 21:1 Crossref logo

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