Article published in:
Information Design Journal
Vol. 24:2 (2018) ► pp. 151177


Ashford, W.
(2017) Raising cyber security grasp is biggest challenge, says GCHQ chief. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.computerweekly​.com​/news​/450414939​/Raising​-cyber​-security​-grasp​-is​-biggest​-challenge​-says​-GCHQ​-chief
Bernard, M., Lida, B., Riley, S., Hackler, T., & Janzen, K.
(2002) A comparison of popular online fonts: Which size and type is best? Usability News. [Online]. [Accessed December 2017]. Retrieved from: http://​usabilitynews​.org​/a​-comparison​-of​-popular​-online​-fonts​-which​-size​-and​-type​-is​-best/
Beukes, W. et al.
(2016) Why designers responsible for websites of large organisations disregard basic web design principles. CONF-IRM 2016 Proceedings. International Conference on Information Resources Management.Google Scholar
Cabinet Office
(2012) Digital Landscape Research. [Online]. [Accessed February 2017]. Retrieved from: https://​www​.gov​.uk​/government​/publications​/digital​-landscape​-research​/digital​-landscape​-research
Cardello, J.
(2013) Four dangerous navigation approaches that can increase cognitive strain. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/navigation​-cognitive​-strain/
Choo, C. W.
(1999) Closing the cognitive gaps: How people process information. Financial Times of London, March 22.Google Scholar
Cyr, D., Head, M., & Ivanov, A.
(2009) Perceived interactivity leading to e-loyalty: Development of a modelf or cognitive – affective user responses. International Journal of Human-Computer Studies, 67, 850–869. CrossrefGoogle Scholar
Farkas, D. K. & Farkas, J. B.
(2000) Principles for designing Web navigation. Technical Communication, 73(3), 341–358.Google Scholar
Fessenden, T.
(2017a) Five user requirements for online ads. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/user​-requirements​-online​-ads/
(2017b) The most hated online advertising techniques. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/most​-hated​-advertising​-techniques/
HM Government
(2016) National Cyber Security Strategy 2016–2021. [Online]. [Accessed November 2016]. Retrieved from: https://​www​.gov​.uk​/government​/publications​/national​-cyber​-security​-strategy​-2016​-to​-2021
Hartley, J.
(2004) Designing instructional and informational text. In D. H. Jonassen (Ed.), Handbook of research on educational communications and technology (2nd ed.). New York: Macmillan, 917–947.Google Scholar
Hornof, A. J. & T. Halverson
(2003) Cognitive strategies and eye movements for searching hierarchical computer displays. Conference on Human Factors in Computing Systems (CHI), ACM, 249–256.Google Scholar
Howarth, F.
(2014) The role of human error in successful security attacks. Security Intelligence. [Online]. [Accessed December 2017]. Retrieved from: https://​securityintelligence​.com​/the​-role​-of​-human​-error​-in​-successful​-security​-attacks/
Hoyer, W. D. & McInnis, D.
(2001) Consumer behaviour (2nd ed.). Boston, MA: Houghton Mifflin Company.Google Scholar
Karlsson, M.
(2007) Expressions, emotions, and website design. CoDesign, 3(S1), 75–89. CrossrefGoogle Scholar
Leavitt, M. O. & Shneiderman, B.
(2006) Research-based web design and usability principles. US Department of Health and Human Services.Google Scholar
Lee, S. H. & Boiling, E.
(1999) Screen design principles for motivation in interactive multimedia instruction: A survey and framework for designers. Educational technology, 39: 19–26.Google Scholar
Leyden, J.
(2013) UK’s Get Safe Online? No one cares’ – run the blockbuster ads instead. The Register. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.theregister​.co​.uk​/2013​/09​/25​/gets​_safe​_online​_has​_failed​_to​_change​_behaviours/
Li, Y. & Yeh, Y.
(2010) Increasing trust in mobile commerce through design aesthetics. Computers in Human Behavior, 26, 673–684. CrossrefGoogle Scholar
Lindgaard, G., Fernandes, G., Dudek, C., & Brown, J.
(2006) Attention web designers: You have 50 milliseconds to make a good first impression! Behaviour & Information Technology, 25(2), 115–126. CrossrefGoogle Scholar
Lipton, R.
(2007) The practical guide to information design. New Jersey: John Wiley & Sons.Google Scholar
Loeber, S. & Cristea, A.
(2003) A WWW information seeking process model. Educational Technology & Society, 6(3), 43–52.Google Scholar
Lonsdale, M.
(2007) Does typographic design of examination materials affect performance? Information Design Journal, 15(2), 114–138. CrossrefGoogle Scholar
(2014a) Typographic features of text. Outcomes from research and practice. Visible Language, 48(3), 29–67.Google Scholar
(2014b) The effect of text layout on performance: A comparison between types of questions that require different reading processes. Information Design Journal, 21(3), 279–299. CrossrefGoogle Scholar
(2016) Typographic features of text and their contribution to the legibility of academic reading materials: an empirical study. Visible Language, 50(1), 79–111.Google Scholar
Lonsdale, M., Dyson, M. C., & Reynolds, L.
(2006) Reading in examination-type situations: The effects of text layout on performance. Journal of Research in Reading, 29(4), 433–453. CrossrefGoogle Scholar
Loranger, H.
(2016a) The same link twice on the same page: Do duplicates help or hurt? [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/duplicate​-links/
(2016b) The negativity bias in user experience. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/negativity​-bias​-ux/
(2016c) Minimize design risk by focusing on outcomes not features. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/outcomes​-vs​-features​/?lm​=relationships​-on​-the​-web​&pt​=article
(2017) Homepage links remain a necessity. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/homepage​-links/
Martin, A.
(2017) That government Cyber Aware website has cost £ 6.37 per visit since it launched. [Online]. [Accessed December 2017]. Retrieved from: http://​www​.alphr​.com​/politics​/1005065​/that​-government​-cyber​-aware​-website​-has​-cost​-637​-per​-visit​-since​-it​-launched
Meyer, K.
(2016) Using the microsoft desirability toolkit to test visual appeal. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/microsoft​-desirability​-toolkit/
Nielsen, J.
(1999a) 10 good deeds in Web design. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/ten​-good​-deeds​-in​-web​-design/
(2001) 113 design principles for homepage usability. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/113​-design​-principles​-homepage​-usability/
(2004) The need for Web design standards. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/the​-need​-for​-web​-design​-standards/
(2008) How little do users read? [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/how​-little​-do​-users​-read/
(2010a) Alphabetical sorting must (mostly) die. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/alphabetical​-sorting​-must​-mostly​-die/
(2010b) Mega menus gone wrong. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/mega​-menus​-gone​-wrong/
(2010c) Scrolling and attention. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/scrolling​-and​-attention/
(2011) How long do users stay on Web pages? [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/how​-long​-do​-users​-stay​-on​-web​-pages/
(2016) Tabs, used right. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/tabs​-used​-right/
Nielsen, J. & Li, A.
(2017) Mega menus work well for site navigation. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/mega​-menus​-work​-well/
Olmstead, K. & Smith, A.
(2017) What the public knows about cybersecurity. [Online]. [Accessed December 2017]. Retrieved from: http://​www​.pewinternet​.org​/2017​/03​/22​/what​-the​-public​-knows​-about​-cybersecurity/
Pettersson, R.
(2010) Information design – principles and principles. Journal of Visual Literacy, 29(2), 167–182. CrossrefGoogle Scholar
Travis, D.
(2016) 247 web usability principles. User Focus. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.userfocus​.co​.uk​/resources​/principles​.html
Schriver, K.
(2016) Reading on the Web: Implications for online information design. In: C. P. Oven & C. Pozar (Eds.). On information design. Ljubljana: The Museum of Architecture and Design. [Online]. [Accessed December 2017]. Retrieved from: http://​www​.mao​.si​/Upload​/file​/On​-information​-design​_e​-book%20​.pdf
Sherwin, K.
(2015) “Learn more” links: You can do better. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/learn​-more​-links/
(2014) Breaking Web design conventions = ]Breaking the user experience. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/breaking​-web​-conventions/
Silvennoinen, J. M. & Jokinen, J. P. P.
(2016) Appraisals of salient visual elements in Web page design. Advances in Human-Computer Interaction, 2016(3676704), 1–14.Google Scholar
Tetlan, L. & Marschalek, D.
(2016) How humans process visual information: A focused primer for designing information. Visible Language, 50(3), 65–88.Google Scholar
Travis, D.
(2016) 247 web usability principles. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.userfocus​.co​.uk​/resources​/principles​.html
Waller, R.
(2011) What makes a good document? The criteria we use. Technical paper 2. Reading, UK: Simplification Centre, University of Reading.Google Scholar
Whitenton, K.
(2015) Menu design: checklist of 15 UX principles to help users. [Online]. [Accessed December 2017]. Retrieved from: https://​www​.nngroup​.com​/articles​/menu​-design/