Vol. 2:1 (1981) ► pp.33–43
An investigation of the success of redesigned supplementary benefit documents
The research described in this article formed part of a larger project concerned with re-designing a number of Supplementary Benefit documents. Five forms and letters from the original sample are discussed here. These documents, at present in national use, are compared with five re-designed versions which were put into use for a limited period. A comparison between the 'old' and 'new' documents was carried out using both in-use and non use testing techniques. The results indicate the relative success of the different versions and highlight areas of concern f or future studies of a similar nature.
https://doi.org/10.1075/idj.2.1.04fir
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