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Article published In:
Information Design Journal
Vol. 26:3 (2021) ► pp.260–281

Designing pension communication

Lessons from the medical domain

| Utrecht University
ORCID logo | Utrecht University
ORCID logo | Utrecht University

Pension participants face complex decisions which require them to choose between multiple alternatives that have different consequences, that vary in likelihood, and that often relate to different values. In the medical domain, ample research has been conducted on how to support patients in making such decisions, yielding three important lessons. First, by emphasizing the gist of information, the information becomes more meaningful to participants. Second, value clarification methods should be used to help participants retrieve or form their own values and compare those with the decision alternatives. Third, simple static visual aids facilitate the comprehension of statistics and probabilities.

Article outline
  • 1.Introduction
  • 2.Lessons learned
    • 2.1Emphasize the gist of information to help clarify to participants what the information means to them
    • 2.2Use value clarification methods to help participants determine what matters to them and how aligns with the pros and cons of the alternatives
    • 2.3Use simple static visual aids for better comprehension of statistics and probabilities
  • 3.Discussion
    • 3.1Limitations
    • 3.2Future
  • Acknowledgements
  • Notes
  • References
Available under the Creative Commons Attribution (CC BY) 4.0 license.

For any use beyond this license, please contact the publisher at rights@benjamins.nl.

Published online: 4 August 2022
DOI logo
https://doi.org/10.1075/idj.21011.str
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