User experience (ux) in health education apps
Interaction testing with physicians in a work context in Brazil
The popularization of mobile devices has contributed to the democratization of health education in areas of difficult access through mobile learning. For effective learning to occur it is necessary to consider aspects of the user experience (ux) and aspects of human cognition in the interaction with artifacts in a social context. In this scope, a ux study of an app for health was conducted in Brazil. The app was developed by the Open University of the Unified Health System (una-sus) of the Federal University of Maranhão (ufma). The app was evaluated through interaction testing with simultaneous interviews, followed by a satisfaction questionnaire. 16 physicians took part in the study, which was conducted in their work context. In general, users did not have any prolems using the app. However, there were problems in navigating and understanding elements of the graphic interface that could affect ux and content learning. The results of the study are discussed from the perspective of Information Design and according to the Theory of Situated Cognition. Based on these results and on the literature, some recommendations for the design of health apps are put forward.
Keywords: information design, user experience (ux), health education, mobile devices
Published online: 23 September 2019
Bassani, P. B. S., Behar, P. A., Heidrich, R. O., Bittencourt, A., & Ortiz, E.
(2009) Política nacional de educação permanente em saúde. Ministry of Health, Secretariat of Labor Management and Health Education, Department of Health Education Management. Brasília: Ministry of Health. Retrieved from http://bvsms.saude.gov.br/bvs/publicacoes/politica_nacional_educacao_permanente_saude.pdf
Brown, J. S., Collins, A., & Duguid, P.
Clancey, W. J.
Gorlenko, L., & Merrick, R.
(2013) User experience and experience design. In Interaction Design Foundation (Ed.), The encyclopedia of human-computer interaction (2nd ed.). Retrieved from http://www.interactiondesign.org/printerfriendly/encyclopedia/user_experience_and_experience_design.html
Jääskö, V., Mattelmäki, T., & Ylirisku, S.
(2003) The scene of experiences. In Haddon, L., Mante-Meijer, E., Sapio, B., Kommonen, K-H., Fortunati, L., & Kant, A. (Eds.), Proceedings of The Good, the Bad and the Irrelevant, a transdisciplinary, proactive and collaborative knowledge-building conference. Helsinki: University of Art and Design Helsinki.
Kwon, S., & Lee, J.
Obregon, R., Vanzin, T., Ulbricht, V. R., & Flores, A. R. B.
Oliveira, V. A.
(2012) Animação multimídia de instrução (AMI) visualizada em dispositivo de interação móvel (DIM): Um estudo exploratório acerca da influência da flexibilidade de interação sobre a visualização da informação e a realização da tarefa. Unpublished master’s thesis, Federal University of Paraná, Curitiba, Brazil.
Reiss, E. L.
(2013) Re: User experience and experience design. Retrieved from https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/user-experience-and-experience-design
Ribeiro, M. N. P.
Rogers, Y., Sharp, H., & Preece, J.
Santa Rosa, J. G., & Moraes, A.
Shippee, M., & Keengwe, J.
Spinillo, C. G.
Spinillo, C. G., Padovani, S., Smythe, K. C. A. S., & Bueno, J.
Zolfo, M., Iglesias, D., Kiyan, C., Echevarria, J., Fucay, L., Llacsahuanga, E., … & Lynen, L.
(2010) Mobile learning for HIV/AIDS healthcare worker training in resource-limited settings. AIDS Research and Therapy, 7. Retrieved from http://www.aidsrestherapy.com/content/7/1/35