This paper describes a case history of the design of a government form. In particular, three kinds of problem are identified and discussed: contextual problems of relevance and interpretation; problems of reading sequence and conditional branching instructions; and a range of typographic problems. Typography is seen as a particularly important way of signalling the information structure of forms, and typographic techniques are discussed in some detail.
2021. La ideología en los textos administrativos: el análisis contrastivo crítico del léxico como herramienta de reflexión para la traducción jurídica contrahegemónica. Mutatis Mutandis. Revista Latinoamericana de Traducción 14:2 ► pp. 547 ff.
2019. IDJ at my side. Information Design Journal 25:3 ► pp. 326 ff.
Hartley, James
2005. Is this chapter any use? Methods for evaluating text. In Evaluation of Human Work, 3rd Edition, ► pp. 335 ff.
Ganier, Franck
2002. Évaluer l'efficacité des documents techniques procéduraux : un panorama des méthodes. Le travail humain 65:1 ► pp. 1 ff.
Ganier, Franck
2007. Comparative User-Focused Evaluation of User Guides: A Case Study. Journal of Technical Writing and Communication 37:3 ► pp. 305 ff.
DILLON, ANDREW
1992. Reading from paper versus screens: a critical review of the empirical literature. Ergonomics 35:10 ► pp. 1297 ff.
Mosenthal, Peter B. & Irwin S. Kirsch
1991. Toward an explanatory model of document literacy. Discourse Processes 14:2 ► pp. 147 ff.
Hartley, J.
1988. Space and structure in braille text. Journal of Visual Impairment & Blindness 82:3 ► pp. 91 ff.
Kirsch, Irwin S. & Peter B. Mosenthal
1988. UNDERSTANDING DOCUMENT LITERACY: VARIABLES UNDERLYING THE PERFORMANCE OF YOUNG ADULTS. ETS Research Report Series 1988:2
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