Given the ubiquity of transactional forms it is surprising that so little is known about the dynamics of the form-filling activity itself This paper reports a detailed observational study of the reading and routing activities of subjects as they filled in a DHSS postal claim form. The results of this study suggest a number of broad principles which appear to govern the interaction of subjects with the written material of the form. The local application of these principles in the context of a form-filling history can account for idiosyncrasies in form-filling behaviour. This interpretation is consistent with the view that form-fillers employ a conversational model of form-filling, despite the static nature of the paper medium through which it is conducted.
2019. IDJ at my side. Information Design Journal 25:3 ► pp. 326 ff.
Stiff, Paul, Paul Dobraszczyk & Mike Esbester
2011. Designing and Gathering Information: Perspectives on Nineteenth-Century Forms. In Information History in the Modern World, ► pp. 57 ff.
[no author supplied]
1990. References. In Computers and Conversation, ► pp. 263 ff.
[no author supplied]
1991. BIBLIOGRAPHY. In Knowledge-Based Systems and Legal Applications, ► pp. 343 ff.
[no author supplied]
1998. Artefacts of conversations: bills and organizations. In Visual Information For Everyday Use, ► pp. 199 ff.
This list is based on CrossRef data as of 31 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.