From bureaucratic language to instructional texts: How to design an effective problem-solving tool for citizens:

Steehouder, Michaël F.; Jansen, Carel

doi:10.1075/idj.5.2.03ste

Article published In:

Information Design Journal
Vol. 5:2 (1987) ► pp.129–139

From bureaucratic language to instructional texts

How to design an effective problem-solving tool for citizens

Michaël F. Steehouder | University of Twente

Carel Jansen | University of Twente

This paper proposes that bureaucratic texts (texts which explain government schemes and regulations) should benefit from principles developed for instructional text. Some principles f or instructional bureaucratic texts are proposed, and a design procedure is suggested that aims to determine the most efficient ordering of information.

Published online: 1 January 1987

https://doi.org/10.1075/idj.5.2.03ste

Cited by

Cited by 3 other publications

Jansen, Carel & Michaël Steehouder

1992. Forms as a Source of Communication Problems. Journal of Technical Writing and Communication 22:2 ► pp. 179 ff.

Jansen, Carel J. M. & Michaël F. Steehouder

1994. Issues in Developing an Online Advisory System for Text Writers. Journal of Technical Writing and Communication 24:2 ► pp. 139 ff.

Jansen, Carel J. M. & Michaël F. Steehouder

1996. The Sequential Order of Procedural Instructions: Some Formal Methods for Designers of Flow Charts. Journal of Technical Writing and Communication 26:4 ► pp. 453 ff.

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