Article published In:
Information Design JournalVol. 5:2 (1987) ► pp.129–139
From bureaucratic language to instructional texts
How to design an effective problem-solving tool for citizens
This paper proposes that bureaucratic texts (texts which explain government schemes and regulations) should benefit from principles developed for instructional text. Some principles f or instructional bureaucratic texts are proposed, and a design procedure is suggested that aims to determine the most efficient ordering of information.
Cited by (3)
Cited by three other publications
Jansen, Carel J. M. & Michaël F. Steehouder
1994. Issues in Developing an Online Advisory System for Text Writers. Journal of Technical Writing and Communication 24:2 ► pp. 139 ff. 
Jansen, Carel J. M. & Michaël F. Steehouder
1996. The Sequential Order of Procedural Instructions: Some Formal Methods for Designers of Flow Charts. Journal of Technical Writing and Communication 26:4 ► pp. 453 ff.
Jansen, Carel & Michaël Steehouder
1992. Forms as a Source of Communication Problems. Journal of Technical Writing and Communication 22:2 ► pp. 179 ff.
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