From bureaucratic language to instructional texts
How to design an effective problem-solving tool for citizens
Michaël F. Steehouder | University of Twente
Carel Jansen | University of Twente
This paper proposes that bureaucratic texts (texts which explain government schemes and regulations) should benefit from principles developed for instructional text. Some principles f or instructional bureaucratic texts are proposed, and a design procedure is suggested that aims to determine the most efficient ordering of information.
Published online: 01 January 1987
https://doi.org/10.1075/idj.5.2.03ste
https://doi.org/10.1075/idj.5.2.03ste
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Cited by 3 other publications
Jansen, Carel & Michaël Steehouder
Jansen, Carel J. M. & Michaël F. Steehouder
Jansen, Carel J. M. & Michaël F. Steehouder
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